Technical Sales Representative
About the Position
In an exciting and challenging environment, the Technical Sales Representative provides technical assistance to customers regarding the application of EQS's capabilities. This position also assists the Director of Sales in all job functions, which includes advising and supervising the Sales Department in the Director of Sales' absence. Maintains good customer relations by providing prompt and effective service to customers at all times.
About Ellwood Quality Steels
Our focus at Ellwood Quality Steels is to create an environment of opportunity where you can grow your career. Our culture values diverse talents and the contributions of all employees. Our commitment includes competitive compensation, support for your professional growth, and a range of employee benefits that help to protect the health and welfare of our people.
What You'll Get
- Competitive compensation with eligibility for Profit Sharing 401(k) retirement plan with an excellent Employer Match
- Excellent health care, dental and vision plans
- Company-paid Life, AD&D, and disability benefits
What You'll Do
- Reviews inquiries, establishes pricing, and develops steel ingot or billet process plan
- Responsible for managing the sales for EQS and ENS, and supporting the sales of other Ellwood business units, as applicable and necessary
- Maintains an up-to-date understanding of applicable steelmaking and downstream processes
- Responsible for making credit decisions in conjunction with Finance on customers
- Travels to customers for sales calls or in response to technical service inquiries, as needed
- Assists sales staff in technical inquiries, order planning, scheduling, and product disposition
- Coordinates and oversees customer orders and deliveries
- Responsible for tracking profitability of products and orders, as well as managing customer WIP and stock inventory levels
- Identifies, suggests, and implements improvement opportunities in the sales and customer service processes for EQS and ENS
- Offers technical and operational expertise to customers
- Responsible for coordinating the investigation to conclusion and resolution of customer claims in conjunction with Metallurgy
Qualifications
- Bachelor Degree required or a commensurate level of experience; Metallurgy or Material Science Degree is preferred
- Three (3) to five (5) years experience in sales/marketing function in steel producing market preferred
- Commitment to safety
- Ability and willingness to travel, when necessary
- Valid driver's license
- Strong problem solving/analytical skills
- Must be able to work with types of people
- Good verbal and written communication skills
- Strong work ethic
- Willingness to learn