Technical Sales & Design Representative

What You’ll Do

• Serve as a technical point of contact for customers, helping interpret requirements, specifications, system integration needs, and product applications.
• Partner closely with Sales, Engineering, Product Management, and Operations to develop accurate and practical product solutions.
• Translate customer requirements into technical designs, product configurations, specifications, and supporting documentation.
• Build strong, professional relationships with customers and internal stakeholders to support long-term project success.
• Respond to customer questions and requests for information with timely, accurate, and technically sound solutions.
• Research, troubleshoot, and resolve technical challenges while documenting solutions and best practices for future use.
• Develop and maintain technical content, samples, documentation, verification records, and other resources that support both customers and internal teams.
• Maintain the FileHold database, ensuring technical documentation is organized, accurate, current, and easy to access.
• Manage and maintain master part folders, both physical and digital, ensuring revisions are properly documented and version-controlled.
• Identify opportunities to improve tools, workflows, documentation, and processes that can increase efficiency and accelerate the sales cycle.
• Leverage data and technical findings to support continuous improvement and informed decision-making across the organization.
• Represent the company with professionalism, strong communication, and a customer-first, team-oriented mindset.

What We’re Looking For

• 2–4 years of experience in technical sales, engineering support, manufacturing design, product design, or a related technical environment preferred.
• Previous experience with product or manufacturing design is highly desirable.
• Strong technical aptitude with the ability to understand complex requirements and develop practical solutions.
• Excellent analytical and problem-solving skills with a natural curiosity for understanding how products and systems work.
• Highly organized with strong prioritization, time-management, and attention-to-detail skills.
• Excellent written and verbal communication skills, with the ability to explain technical information clearly to both technical and non-technical audiences.
• Comfortable working across multiple departments and managing several priorities at once.
• Proficiency with Microsoft Office; experience with additional technical/design software is a plus.
• Professional, polished, and confident when working with customers and internal teams.
• Positive, approachable, and customer-focused personality.
• Collaborative team player who takes ownership, follows through, and contributes positively to the overall company culture.

Why This Role?

• This is a great opportunity for someone who wants to grow their technical career while staying connected to customers and the business.
• You’ll have visibility across multiple departments, exposure to engineering and product development, and the opportunity to make a real impact on how the organization supports its customers and executes projects.