Technical Design Specialist

About the role

The role of the Technical Design Specialist is to respond to queries and to guide and assist business users with proprietary New Era software including ROAL (Request for Online Artwork Library), Job Tracker and ROC (Remote Order Capture). This role serves as a liaison between the business users and the IT department, understanding and evaluating business requirements for the creation of products and interpreting them for the software developers.

Responsibilities

• Use comprehensive knowledge of ROAL, ROC and Job Tracker to efficiently troubleshoot and resolve systems issues which cause delays in materials and/or orders processing in collaboration with the IT and Master Data departments
• Respond in a timely manner to all email inquiries made to ROAL, ROC and Job Tracker support
• Review and process daily ROAL material requests within a 48-hour period to ensure compliance with legal, licensing, systematic and production guidelines
• Guide and assist business users in ROAL, ROC and Job Tracker software
• Assists with testing of enhancement or changes to the software before launching and the training of end users
• Provide expertise and participate in cross-functional projects related to ROAL, ROC and Job Tracker
• Keep all sensitive matters confidential
• Other duties as assigned

Knowledge, Skills and Abilities

• Ability to manage and make business decisions in New Era's best interest without direction
• Passion for the New Era Brand and ability to represent the company in a highly professional manner
• Ability to work analytically and multi-task in a well-organized manner both independently and as a team
• Strong attention to detail and strong writing and oral communication skills
• Ability to effectively solve problems to the satisfaction of the customer and company
• Positive and collaborative attitude with the goal of enhancing relationships and increasing productivity of individuals and teams
• Strong computer skills especially MS Word, Excel, Outlook and Adobe Illustrator
• Ability to learn and use new software

Education and Experience

• Bachelor's degree in business management or related field preferred; additional experience in lieu of degree will be considered
• One (1) to Three (3) years of experience working in Technical Design or related field is preferred

Pay

The salary range for this posted position is $60,000-$75,000 (plus bonus & benefits) and pertains to candidates located in Western New York. Actual compensation will fall within this range and is determined by a wide array of factors including but not limited to skill set, education, essential job duties and requirements, and necessary experience.

Schedule

This role is 100% on-site in Buffalo, NY, encouraging employees to collaborate and connect in person five days a week.

Benefits

New Era Cap offers competitive compensation, a generous PTO policy, along with world-class benefits designed to promote health, financial stability, and personal growth. Employees enjoy paid parking, exclusive discounts on apparel and headwear, and professional development opportunities right on-site. The headquarters offers an inviting atmosphere with an on-site café, fitness center, and Flagship store.