Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work in a result-driven, fast-paced environment. Extensive formalized training plus mentorship will develop your skills in CaptiveAire products, application engineering processes, and sales strategies.

CaptiveAire is the nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment. With over 40 years in the industry, we provide fully integrated, sustainable HVAC systems through innovative technologies, unmatched service, competitive pricing, and rapid lead times. Our mission is to deliver the highest quality products and service at the lowest possible price.

Employee development is a priority, including sponsorship for Professional Engineering licenses and continuous education through weekly webinars and technical videos.

Employee Testimonials

• “There is never a day you don’t learn something new at CaptiveAire. I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge.”
• “I love how CaptiveAire is all about connections—with customers, coworkers, and end users. The company embodies the entrepreneurial spirit, empowering employees with autonomy while providing robust support.”
• “CaptiveAire is fast-moving and no-nonsense, with a decentralized structure that encourages quick action on good ideas. We focus on end users and actively change the HVAC industry landscape.”

A Day in the Life

A technical sales role at CaptiveAire involves varied tasks, with projects spanning design, procurement, coordination, and post-sale support. Typical activities include:

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering using sound engineering principles
• Project management of installations, ensuring equipment is delivered on schedule
• Service and technical support for existing equipment, including on-site troubleshooting
• Supporting end users to maintain high levels of customer service

Schedule: Two to three days per week in the office working on bids, one to two days on job sites, and one day dedicated to territory development (e.g., presentations, visiting customers).

Responsibilities

• Provide integrated application engineering and design support for ventilation applications, delivering sustainable products and the latest technologies tailored to customer needs.
• Work directly with engineers, contractors, end users, and food service dealers on tasks including inside sales support, application engineering, and outside sales.
• Handle presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top-notch customer service, prioritizing quick turnaround times and continuous process improvement.

Requirements

• 0-5 years of experience
• 4-year technical degree in mechanical, electrical, construction, or a science-oriented curriculum (preferred)
• Excellent computer, organizational, and communication/presentation skills
• Problem-solving ability with a passion for continuous learning
• Strong desire to interface with customers
• Embrace of new technologies and business savvy
• Passion for work with an aggressive drive to succeed
• Willingness to travel for training opportunities
• For engineering graduates: expectation to complete the FE Exam within 6 months of employment
• Must be a “go-getter”

Benefits

• Medical, dental, and vision insurance
• Disability and life insurance (based on medical insurance election)
• 401k with employer match
• Paid holidays and paid time off (PTO) based on tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

Pay

$70k–$100k base salary, negotiable based on experience, with additional monthly bonuses tied to productivity and profits.