Technical Sales and Field Service Engineer

About the Role

Seeking a driven and motivated engineer to join our sales team, focusing on growing business with existing customers and developing new business. This position involves applications engineering, sales support, and field service work in a result-driven, fast-paced environment. The role requires training and living in the area, including extensive formalized training plus mentorship to develop skills in CaptiveAire products, go-to-market strategies, application engineering processes, and business development and sales strategies.

Why Work for CaptiveAire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, offering a complete solution of fans, heaters, ductwork, and HVAC equipment.
• Primary purpose: to provide fully integrated, sustainable HVAC systems.
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times.
• Mission: to provide the highest quality products and service at the lowest possible price.
• Strong commitment to employee development, including continuous education opportunities like sponsorship for Professional Engineering (PE) license, weekly webinars, and company-developed technical videos.

Employee Testimonials

• “There is never a day you don’t learn something new at CaptiveAire. I am able to learn something new due to the freedom to take on new tasks independently and problem solve.”
• “I love the mindset of continuous learning and pushing the bounds of your capabilities and knowledge.”
• “I love the people I work with and the in-office work environment.”
• “CaptiveAire is all about connections—with customers, coworkers, end users, and everyone in between.”
• “One of the things I appreciate most is how strongly it embodies the entrepreneurial spirit. I’m empowered with autonomy while also benefiting from the robust support of a large, well-established company.”
• “CaptiveAire is fast-moving and no-nonsense. We operate differently than any other company with our decentralized structure. Quick action is taken when a good idea is presented.”
• “We are focused on end users where the rest of the industry is short-sighted. We are on the front lines, actively changing the landscape of the HVAC industry.”

A Day in the Life

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. Projects are high in volume and unique, spanning design, procurement, coordination, and post-sale support.

• Outside sales meetings and calls to build relationships with existing and new customers.
• Application engineering using sound engineering principles.
• Project management of installations in progress, managing schedules to ensure equipment is delivered on time.
• Service and technical support of existing equipment.
• Supporting end users to maintain high levels of customer service, from assisting contractors with on-site wiring to remote troubleshooting.
• Two to three full days per week in the office working on bids, one to two days on job sites, and one day dedicated to developing the territory (e.g., giving presentations, visiting new customers, or expanding contacts with existing accounts).

Sales Engineer Insights

• “Every day I get to help someone—whether it's an engineer with a design, a contractor with a troubleshooting issue, or an end user looking for better indoor air quality. I use my engineering, people, and business skills daily.”
• “Our main role is not to sell products but to provide solutions—kitchen ventilation, commercial ventilation, heating/air conditioning solutions.”
• “I enjoy working directly with end users and helping them complete their business goals. Attending a soft opening after a full design-build project is rewarding.”
• “I love the balance between working on designs in the office and face-to-face interaction with customers.”
• “It’s awesome to handle the design phase, take charge of procurement, and watch our equipment perform as designed once installed.”
• “I enjoy the growth aspect of my role—molding and shaping our business for success and seeing the value we add to the market.”

Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications, delivering sustainable products and the latest technologies tailored to customer needs.
• Work directly with engineers, contractors, end users, and food service dealers.
• Daily tasks include inside sales support, application engineering, and outside sales.
• Responsibilities vary and may include presentations, quotes, submittals, technical product support, job site visits, and hands-on troubleshooting.
• Educate and promote CaptiveAire products through conference calls, meetings, presentations, and product demos.
• Research and develop new business opportunities with new and existing users.
• Deliver top-notch customer service, going above and beyond to serve the customer with quick turnaround times.
• Continuously evaluate and improve processes and the customer experience.

Requirements

• 0-5 years of experience.
• 4-year technical degree in a mechanical, electrical, construction, or science-oriented curriculum preferred.
• Excellent computer, organizational, and communication/presentation skills.
• Problem-solving skills with a passion for continuous learning.
• Strong desire to interface with customers.
• Embrace new technologies and business savvy.
• Passion for work with an aggressive nature to succeed.
• Willing to travel for training opportunities.
• Must be a “go-getter.”

Benefits

• Medical, dental, and vision insurance.
• Disability and life insurance based on medical insurance election.
• 401k with employer match.
• Paid holidays and paid time off (PTO) based on tenure.
• Flexible spending account (FSA).
• Tuition reimbursement, including for Professional Engineering (PE) License.
• Relocation assistance.

Pay

$70k-$100k base salary, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.