Technical Sales and Field Service Engineer

About the role

Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications engineering, sales support and field service work. Sales Engineers should be comfortable working in a result-driven, fast-paced environment.

Position will involve extensive formalized training plus work under a mentor, developing skills and gaining an understanding of CaptiveAire products, how we go to market, application engineering processes, business development and sales strategies.

Why Work for CaptiveAire?

• Nation’s leading manufacturer of commercial kitchen ventilation systems, now offering a complete solution of fans, heaters, ductwork and HVAC equipment
• Primary purpose is to provide fully integrated, sustainable HVAC systems
• Leader in the industry for over 40 years with innovative technologies, unmatched service, competitive pricing, and rapid lead times
• Mission: to provide the highest quality products and service to our users at the lowest possible price
• Strong commitment to the development of our employees, including continuous education opportunities like sponsorship for Professional Engineering license and weekly webinars plus company-developed technical videos

A Day In The Life

A technical sales role encompasses a wide variety of tasks where one day does not look exactly like the next. The projects handled are high in volume and unique from one another, spanning design, procurement, coordination, and post-sale support.

• Outside sales meetings and calls to build relationships with existing and new customers
• Application engineering to apply products using sound engineering principles
• Project management of installations in progress—managing schedules/plans to guarantee equipment arrives on site when needed, creating satisfied and returning customers
• Service and technical support of existing equipment
• Supporting end users to maintain high levels of customer service, from assisting contractors with wiring on site to remote troubleshooting for kitchen staff

Typical schedule: two to three full days per week in the office working on bids, one to two days on job sites, and one day dedicated to developing the territory (presentations to the engineering community, visiting new customers, or expanding contacts with existing accounts).

Primary Job Responsibilities

• Provide integrated application engineering and design support for a wide range of ventilation applications with the goal of providing sustainable products and the latest technologies best designed to meet customers’ needs
• Work directly with engineers, contractors, end users, and food service dealers
• Daily tasks include inside sales support, application engineering and outside sales
• Responsibilities may include presentations, quotes, submittals, technical product support, job site visits and hands-on troubleshooting as needed
• Educate and promote CaptiveAire products to users in your market via conference calls, meetings, presentations and product demos
• Research and develop new business opportunities with new and existing users
• Deliver top-notch customer service and willingness to go above and beyond to serve the customer with quick turnaround times
• Continuously evaluate and improve processes as well as the customer experience

Required Skills

• 2–5 years of experience
• 4-year technical degree in mechanical, electrical, construction or science-oriented curriculum preferred
• Excellent computer, organizational and communication/presentation skills
• Problem solving with a passion for continuous learning
• Strong desire to interface with the customer
• Embrace new technologies and business savvy
• Passion for work with aggressive nature to succeed
• Willing to travel for various training opportunities
• If not already completed, expectation of FE Exam completion in area of study for engineering graduates within 6 months of employment
• Must be a “go getter”

Benefits

• Medical, dental and vision insurance
• Disability & life insurance based upon election of medical insurance
• 401k with employer match
• Paid holidays
• Paid time off (PTO) based upon tenure
• Flexible spending account (FSA)
• Tuition reimbursement, including for Professional Engineering (PE) License
• Relocation assistance

Pay

$70k–$100k base, negotiable dependent on experience, with additional monthly bonus based on productivity and profits.