Technical Report Analyst

Responsibilities

• Handle technical cases from a call center that supports dealership technicians, providing clear guidance and issue resolution.
• Use knowledge bases and documented procedures to assist with dealer software installation issues and related technical questions.
• Ensure that escalated dealer calls include all required supporting documents and information for efficient follow-up.
• Follow established workflows to report and track issues with various suppliers, maintaining accurate records of cases and outcomes.
• Produce monthly reports that track call volumes, trends, and recurring problems, using Excel to analyze data and create charts.
• Identify patterns in call or ticket data and communicate insights that can improve processes, tools, and customer support.
• Occasionally assist with software validation work on vehicles, supporting testing and documentation activities as needed.
• Collaborate with colleagues to refine and improve structured processes, suggesting enhancements based on data and observations.
• Communicate clearly in writing and verbally when documenting issues, reporting findings, and interacting with technicians and internal stakeholders.
• Apply curiosity and accountability when troubleshooting, thoroughly investigating root causes and following issues through to resolution.

Essential Skills

• Strong proficiency in Microsoft Excel, including the ability to analyze data, create charts, and report on trends.
• Ability to think logically and work through unfamiliar and complex problems using critical thinking.
• Comfort asking questions, challenging assumptions, and seeking clarification to fully understand issues.
• Clear written and verbal communication skills for documenting cases and explaining technical information.
• Willingness to follow structured processes and contribute to their continuous improvement.
• Curiosity and accountability when troubleshooting technical issues and analyzing data.
• Experience handling technical cases in environments such as technical support, help desk, IT support, or call center escalation roles.
• Experience with call or ticket data and creating reports that highlight key metrics and recurring issues.

Additional Skills & Qualifications

• Exposure to diagnostic tools or software used in technical or automotive environments.
• Familiarity with automotive systems, electronics, or networking concepts.
• Experience with hardware troubleshooting, including cables, interfaces, and peripherals.
• Background in administrative or reporting tools that support data analysis and documentation.
• Experience working in a call center or support environment where structured workflows and documentation are critical.

Work Environment

This is an on-site role based in Torrance, working in a professional call center and technical support environment. The position involves regular use of Microsoft Excel, knowledge bases, reporting tools, diagnostic software, and standard office hardware such as computers, interfaces, and peripherals. You will collaborate closely with dealership technicians and internal teams, following structured workflows and documentation standards. The environment emphasizes analytical thinking, continuous learning, and process improvement, with typical office hours and standard professional attire.

Job Type & Location

This is a Contract position based out of Torrance, CA.

Pay And Benefits

The pay range for this position is $26.00 - $30.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.