Technical Reader

About the role

This is a support staff position working with Advanced Clinical Services (ACS) and Home and Community Services (HCS).

Responsibilities

• Access online databases and approve the daily submission of electronic logs by staff in a timely and accurate manner and upload any required documents.
• Update databases as clients are enrolled and exited.
• Create new accounts for staff as required.
• Monitor to ensure all the necessary components of the log has been completed and communicate with staff to make any necessary corrections.
• Communicate with case managers regarding any consistent compliance issues.
• Audit data by completing weekly/monthly reports to monitor data for entry errors and ensure compliance with current state and federal regulations.
• Prepare and submit required reports to districts, state, and federal agencies.
• Monitor the billing system for accuracy to ensure payment from school districts, Medicaid, and/or private insurers for services provided to clients.
• Generate reports and data verification as requested for billing purposes.
• Function as primary contact with IT regarding database revisions and technical issues.
• Collaborate with IT and payroll departments on staff payroll issues related to data within the databases.
• Develop systems/charts/graphs/projections to track targeted data to improve programmatic efficiency.
• Develop systems and procedures to train staff in order to maintain the integrity of all data entered into database systems.
• Attend and facilitate trainings and meetings to develop and implement new procedures to ensure accurate data.
• Assist in the clerical duties associated with logs to the amount and extent that is needed programmatically.
• Perform day-to-day case maintenance, which includes all clerical responsibilities related to the promptness of packet submission and the receipt of service authorization from all identified funders/insurances, etc.
• Assist in the clerical duties associated with H&CS Training to the amount and extent that is needed programmatically.
• Maintain HIPPA and FERPA Regulations with regard to student/staff data.
• Support and coordinate with other technical readers as may be needed for special projects and/or heavy workload periods.
• Provide guidance and training to staff in the use of various computer application programs: word processing, database, spreadsheets, and other computer applications.

Requirements

Up to 25 pounds.

Close vision and the ability to adjust focus.

Meeting deadlines with severe time constraints, interacting with staff and the public, and irregular or extended work hours.

The work environment is primarily within a cubicle setting, however, the position also requires travel to other work environments such as home, school and community settings.

The position requires significant time daily processing information on a monitor.

Hourly Rate (2026-2027 SY): Support Staff, Level 11, Nonexempt: $24.82/hr. to $32.90/hr. rate is determined by years of experience in a similar role.

SCHEDULE: Monday - Friday; 7.5 hrs/day; 260 days/year

MS Equal Opportunity Employer