Technical Quality Service Technician - BESS

Responsibilities

• Perform and implement field upgrades (software/hardware) for PV and BESS systems per ECN requirements.
• Conduct hands-on electrical/electronic troubleshooting and repair of inverters and system components in the field.
• Support service vendors during rework activities and lead on-site technical tasks as needed.
• Provide technical feedback to engineering teams to support design and quality improvements.
• Update and maintain SOPs related to engineering changes and field upgrades.
• Deliver training to service vendors to ensure consistent rework quality and procedures.
• Collaborate with CoE teams (US & China) during complex troubleshooting.
• Conduct site audits and inspections to monitor vendor workmanship and safety compliance.
• Prepare and submit detailed field reports for internal and customer review.
• Participate in technical proposal development by providing input on technical scope and effort estimates.

Requirements

• Bachelor’s degree in Electrical, Mechanical, or related Engineering discipline.
• OSHA, NSPA70A, Electrical Safety Skills.
• Strong analytical and troubleshooting skills with a hands-on, problem-solving mindset.
• Excellent communication and customer-facing skills.
• Ability to work independently and manage multiple tasks under tight timelines.
• Must be willing and able to travel extensively (80%+) to customer sites nationwide.
• Valid driver’s license required.
• Ability to work in nighttime per customer request.

Qualifications

• 1–3 years of experience in technical support, field service, or quality roles in the renewable energy or electrical equipment sector.
• Working knowledge of PV and BESS systems is highly desirable.
• Certifications such as OSHA, NFPA 70E preferred.

Skills

• Hands-on experience with PV and BESS systems.
• Strong analytical and troubleshooting skills.
• Effective communication and customer-facing abilities.
• Ability to work independently and manage multiple tasks under tight timelines.
• Experience with field upgrades and troubleshooting.
• Knowledge of SOPs and technical documentation.
• Ability to prepare and submit detailed field reports.
• Experience with technical proposal development.

Benefits

• Contract-to-Hire status.
• Position located in the Houston area.
• Hourly rate range for candidates in CA, CO, NY, and WA: $36.00 - $40.00.
• The base salary offered is dependent on various factors including job-related skills, qualifications, experience, education, location, or other factors related to the role.

Pay

• Hourly rate range for candidates in CA, CO, NY, and WA: $36.00 - $40.00.

Schedule

• Contract-to-Hire status.
• Position located in the Houston area.