Technical QA Lead

About the role

We are seeking a Technical QA Lead to join our dynamic team. The ideal candidate will lead quality assurance strategy and test execution for complex technology initiatives across web, API, and database-based solutions. Reporting directly to the Product Owner, this role will partner with development, product, and cross-functional teams to define test approaches, improve release quality, and strengthen testing practices.

Responsibilities

• Create and implement comprehensive test strategies, test plans, and testing timelines for projects and releases.
• Define test scope, testing objectives, entry and exit criteria, and quality checkpoints across functional, performance, security, integration, and end-to-end testing.
• Lead testing activities across web, API, desktop, and database-based applications in on-premise and cloud-based test environments.
• Oversee defect identification, triage, tracking, resolution validation, and reporting throughout the defect lifecycle.
• Coordinate quality assurance resource planning, including test assignments, tooling usage, and execution priorities to support efficient delivery.
• Partner with development, product management, business, and release stakeholders to address quality risks and support smooth release cycles.
• Translate business, user, and system requirements into test scenarios, test cases, and automated or manual test scripts.
• Drive continuous improvement in team standards, test planning, automation adoption, metric collection, reporting, debugging support, and test execution practices.

Requirements

• 6+ years of experience in software quality assurance, test lead work, or test management across enterprise technology environments.
• 6+ years of experience testing web, application programming interface (API), desktop, and database-based applications.
• 6+ years of experience creating test strategies, test plans, test cases, and defect reporting for functional, integration, performance, and security testing.
• 6+ years of experience executing testing in on-premise and cloud-based environments and supporting end-to-end release validation.
• 6+ years of experience using test management, defect tracking, database query, and reporting tools, including Microsoft Office and comparable quality assurance platforms.
• Experience implementing end-to-end automation solutions and translating user, system, and business requirements into executable test scripts.
• Demonstrated ability to troubleshoot defects, analyze root causes, collect testing metrics, and communicate status clearly in verbal and written formats.
• Bachelor's degree in information technology, computer science, engineering, or a related field, or equivalent combination of education, related experience and/or military experience.

Qualifications

To succeed in this role, you should have strong analytical skills, excellent communication abilities, and a passion for quality assurance. Proficiency in test management tools and automation frameworks is essential.

Skills

Strong knowledge of software testing methodologies, experience with various testing tools, and the ability to work effectively in a fast-paced environment are required.

Benefits

Fiserv offers competitive benefits including health insurance, retirement plans, paid time off, and more. We also provide opportunities for professional growth and development.

Pay

The salary range for this role is $80,000 - $120,000 annually, depending on experience and qualifications.

Schedule

This is a full-time, direct-hire position based in our office in [City, State]. No relocation assistance is provided.

Important Info About This Role

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Our commitment to equal opportunity means we do not discriminate against candidates based on their status as veterans. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please apply using your legal name and attach your resume (either is acceptable, both are preferable).

Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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