Technical Project Manager (TPM)

Responsibilities

• Serve as the on-site lead and supervisor for a team of nine (9) technical staff, including service desk, systems, network, and infrastructure personnel.
• Manage daily tasking, shift schedules, leave coordination, and workload balancing to ensure uninterrupted IT support.
• Exercise on-site authority to assign work, adjust priorities, and reallocate resources as required to meet operational and mission demands.
• Provide direct supervision, mentoring, and technical guidance to assigned personnel.
• Prepare and submit monthly site status reports covering staffing, performance, risks, and accomplishments.
• Ensure staff maintain required certifications, security compliance, and technical readiness.
• Foster a professional, disciplined, and customer-focused team culture in a classified environment.
• Act as the primary on-site interface with Government stakeholders for all IT operational matters.
• Represent the contractor during operational meetings, inspections, and Government engagements.
• Provide clear, timely communication to Government on service status, risks, and issue resolution.
• Elevate and manage issues proactively, ensuring effective escalation and closure.
• Oversee daily IT operations and sustainment for: NIPRNET, SIPRNET, and JWICS users (50–200 users). SAP systems during surge operations.
• Ensure reliable delivery of: Server, workstation, and application support. Service desk operations and incident response. Network, telecommunications, and Inside Plant (ISP) infrastructure.
• Cook up and coordinate with enterprise and external IT organizations to resolve complex incidents.
• Coordinate execution of Government-approved IT projects at the site level. Assign tasks and manage project work performed by on-site personnel.
• Oversee testing, deployment, transition to operations, and sustainment activities. Ensure operational impacts are planned, communicated, and minimized.

Qualifications

• Active TOP SECRET clearance with SCI eligibility.
• Ability to obtain and maintain Special Access Program (SAP) access.
• Valid passport and ability to meet travel and custody requirements for assignment to NSGB.
• Demonstrated ability to lead, prioritize, and oversee day-to-day IT operations in a mission-critical environment.
• Demonstrated working knowledge of operational and project task management, sufficient to coordinate sustainment activities and site-level IT projects.
• Proven ability to prioritize and execute tasks under pressure, balancing competing operational demands.
• Ability to analyze, troubleshoot, and direct resolution of desktop, system, and software issues in support of continuous operations.
• Strong communication skills with the ability to present technical and operational information clearly to technical staff and non-technical stakeholders.
• Highly self-motivated and self-directed, capable of operating as the senior on-site authority with limited supervision.
• Team-oriented leader with demonstrated ability to enforce accountability, foster collaboration, and maintain professional standards among technical personnel.
• Education and Experience Required:
• Bachelor’s Degree in Information Technology, Management, Computer Science, or related field; equivalent combination of advanced vendor certifications and directly related leadership experience accepted in lieu of degree.
• 11 or more years of progressively responsible professional experience in enterprise endpoint computing, IT systems analysis, or classified network administration.
• 3 or more years in a lead, supervisor, or site-lead role leading and supervising a technical team of 8–12 personnel on a service delivery contract.
• ITIL v4 Foundations (within 120 days of start date)
• DoD 8570 IAT II compliant certification (e.g., Security+, CASP, CISM, SSCP, GSEC, etc.)

About Empower AI

All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.