Technical Project Manager (Remote Position)

Duties

• Helps program manage and coordinate enterprise wide ITSM program across business channels.
• Scope of work includes program, process, and operational management for all workstreams like incident, change, problem, knowledge, and self-service.
• Track and help drive KPIs and critical success factors for the program.

Responsibilities

• Help the ITSM team to plan, execute and coordinate processes and activities supporting Global ITSM transformation.
• End-to-end Program Management of multiple initiatives across Equinix Technology teams and other groups.
• Work closely with cross-functional groups including internal stakeholders (Product Managers, Team leads, IT, etc.), and external customers and vendors to plan, design and develop detailed roadmap.
• Direct project activities, conduct reviews, manage risk mitigation, issues, change control processes, and communicate status to senior executives within the development and business partner organizations.
• Manage and track project timelines, forecasts and schedule to achieve target scope, schedule and cost.
• Lead discussions and communicating regularly with senior leadership on program status and escalations.
• Develop delivery roadmaps that align strategic business objectives with ITSM delivery plans.
• Oversight of program performance and ensure compliance with management and information security policies.
• Work with virtual teams located in different time zones and with differing cultures.

Skills

• Outstanding communication and presentation skills (written and verbal) to all levels of an organization.
• Strong facilitation skills (requirements sessions, design meetings, progress and status meetings).
• Organizational skills and time management skills to keep projects on track to the finish.
• Proven ability and experience in executing strategic asset management processes successfully.
• Strong vendor management and negotiation skills.
• Analytical, computer, problem-solving skills.