Technical Project Manager (Remote- must reside in MST or PST time zone)

About the role

The Solution Delivery Manager ("SDM") at EVOTEK will lead project delivery efforts, partnering closely with clients and internal team members to ensure successful project execution.

Responsibilities

• Manage the Delivery Operations and responsible for overall Service Delivery of a project
• Ensure that all targets and deadlines described in KPIs and SLAs are met according to contract & client's expectations
• Act as a single point-of-contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities
• Work closely with the transition team & key client stakeholders to timely address and resolve any transition issues
• Develop strong working relationships with key client stakeholders and proactively address their needs
• Drive Best Practices sharing sessions amongst the teams to augment delivery
• Accurately forecast and manage costs & profitability for the project

Qualifications

• Bachelor's degree in business or related field, or 10-years of industry-specific experience
• In-depth knowledge of monitoring, ticketing and management platform infrastructures
• Strong IT technical and project management skills with excellent customer service skills
• Ability to manage multiple priorities and resources in a dynamic environment across various sites, and organize complex information
• Must possess initiative with strong analytical and problem-solving skills
• Strong familiarity with project management tools and methodologies
• Strong analytical and decision-making skills
• Ability to effectively communicate with customers
• Must display great attention to detail
• Must be comfortable working in a fast-paced dynamic environment
• Excellent verbal, written, and interpersonal skills
• Ability to prioritize and organize effectively
• Ability to work on multiple projects simultaneously
• Ability to work both independently and with others
• To operate in a fast moving, team-oriented, collaborative environment with tight deadlines
• Proficiency in using MS Office Suite and Windows-based computer applications

Benefits

Salary commensurate with years' of experience, technical expertise and geographic location
Salary range: $85,000 to $150,000
Performance bonuses
Benefits package that includes 100% paid medical, dental and vision for the employee
401(k) with employer match
Strong company culture
Flexible PTO policy
Flexible working arrangements
Annual company overnight retreat