Technical Project Manager (Network Engineer)

About the role

We are seeking a dynamic and experienced Service Level Owner to join our team, playing a pivotal role in managing projects and maintaining technical documentation around critical areas such as Call Centers, WAN, IPSec B2B VPNs, ISP/Edge Networks, and Cloud Services. The ideal candidate will have a strong background in project management, technical writing, and an overall understanding of networking technologies, particularly Cisco and Arista.

Responsibilities

• Coordinate and manage projects related to Call Centers, WAN, IPSec B2B VPNs, ISP/Edge Networks, and Cloud Services.
• Develop and maintain project plans, ensuring timely delivery and adherence to quality standards.
• Collaborate with cross-functional teams to achieve project milestones and deliverables.
• Create comprehensive technical documentation for systems, processes, and configurations.
• Develop user guides, standard operating procedures, and knowledge base articles to facilitate efficient support and troubleshooting.
• Foster effective communication and collaboration with internal teams, external vendors, and stakeholders.
• Serve as a bridge between technical and non-technical stakeholders, ensuring a clear understanding of project goals and status.

Qualifications

• 8+ years' work experience in a relevant field.
• Proven experience in project management within a technology-driven environment.
• Strong technical writing skills with the ability to communicate complex technical concepts clearly.
• Familiarity with networking technologies.
• Excellent organizational, analytical, and problem-solving skills.
• Effective communication and interpersonal skills.

Preferred Qualifications

• Project Management Professional (PMP) or similar certification.
• Cisco or Arista certifications.
• Previous experience in a similar role within the IT industry.

Location: Remote • Duration: 6+ Months