Technical Project Manager, Cloud Integrations

Responsibilities

• Cook up multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with minimal guidance.
• Finish project deliveries ensuring milestones, timelines, and budgets are met and that successful customer outcomes are achieved.
• Take full charge and provide support services to meet customers' commitments.
• Follow 11:11 Systems project management practices and apply good common sense to each project using the right tools for each scope of work.
• Set up and enforce processes and best practices for cloud migrations.
• Manage and refine existing tools and automation used for service operations.
• Collaborate with internal teams on migration requirements for new or existing services.
• Ensure customer and internal staff expectations are aligned by clearly communicating milestones and deliverables to all parties involved.
• Foster communication and transparency amongst all teams involved in the delivery of projects, including customers.
• Collaborate with vendors for integration needs. Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner.
• Boost team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.
• Work supportively with colleagues, operating consistent with 11:11's Code of Business Ethics and Company Values.

Qualifications

• Associate's degree in project coordination or 5+ years of related work experience.
• Experience managing technical projects across teams in an organization.
• ITIL experience preferred.
• Highly developed analytical and problem-solving skills.
• Excellent attention to detail, team player.
• Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver.
• Must be legally eligible to work within the assigned country without visa sponsorship.

Pay & Benefits

The base salary for this role ranges from $95,000 to $125,000. These ranges are informed by market data, internal equity, and qualifications required by job level. Actual pay is based on multiple factors, including skills, experience, certifications, and location. Benefits include comprehensive healthcare plan options, retirement plan with company match, life, other supplemental insurances, paid time off and company holidays, new parent leave, wellness programs, and more.