Technical Project Manager, Cloud Integrations

About the role

11:11 is looking for an experienced Technical Project Manager, Cloud Integrations to help guarantee a positive experience for 11:11 cloud integrations and migrations. This position is responsible for coordinating processes that support the 11:11 integrations strategy and will drive customer success through effective problem resolution and strong customer relationship management. This is a full-time position reporting to the Manager, Cloud Integrations.

Responsibilities

• Coordinate multiple, simultaneous deployment and migration projects of customers into 11:11 Systems with limited guidance.
• Complete project deliveries ensuring milestones, timelines, and budgets are met and that successful customer outcomes are achieved.
• Provide complete ownership and deliver support services to meet customers commitments.
• Follow 11:11 Systems project management practices and apply good common sense to each project utilizing the appropriate tools for each scope of work.
• Establish and enforce processes and best practices for cloud migrations.
• Own ticket escalation processes and ensure it is followed consistently.
• Establish support best practices and refine support management framework as needed.
• Identify potential risks or gaps and mentor members across the cloud integrations organization.
• Inform key stakeholders on project needs and trends and provide recommendations on ongoing integration needs.
• Manage and refine existing tools and automation used for service operations.
• Collaborate with internal teams on migration requirements for new or existing services.
• Ensure customer and internal staff expectations are aligned by accurately communicating milestones and deliverables to all parties involved.
• Foster communication and transparency amongst all teams involved in the delivery of projects, including customers.
• Collaborate with vendors for integration needs.
• Ensure all escalated customer tickets are addressed and escalated to vendor support as needed in a timely manner.
• Enhance team efficiency by accepting ownership of new and different requests; exploring opportunities to add value to job accomplishments.
• Work supportively with colleagues, operating consistent with 11:11’s Code of Business Ethics and Company Values.
• Responsibly receive, transmit, and handle all company data and information per Company data handling agreements, work procedures, and policies.
• Review and follow company policies and guidelines, data privacy practices, including annual compliance training certification and policy acknowledgements.
• All other duties as assigned.

Requirements

• Associate's degree in project coordination or 5+ years of related work experience.
• Experience managing technical projects across teams in an organization.
• ITIL experience preferred.
• Highly developed analytical and problem-solving skills.
• Excellent attention to detail, team player.
• Results oriented and organized with the ability to plan and deliver against deadlines and the ability to motivate others to deliver.
• Must be legally eligible to work within the assigned country without visa sponsorship.