Technical Project Manager

About the role

Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we’re looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what’s possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.

Responsibilities

• Lead Client Implementations: Follow established delivery frameworks to produce project plans and business requirement documents, gather requirements, and guide merchants and agency partners to successful launches within scope, budget, and timeline.
• Enablement: Ensure agencies and merchants have the tools, resources, and guidance needed to succeed. Share best practices and recommendations with external stakeholders to help them meet project goals and timelines.
• Relationship Management: Act as the primary point of contact during technical implementation, providing expertise and support to agencies, merchants, and internal teams across the full project lifecycle.
• Executive Communication: Keep client stakeholders - including senior leaders - informed on critical milestones and project risks with clear, proactive communication throughout delivery.
• Cross-Functional Collaboration: Work closely with internal teams including Solutions Architects and Technical Account Managers, coordinating resources and ensuring alignment on technical requirements and overall project readiness.
• Project Management: Own daily project activities across scope management, resource planning, progress tracking, and proactive risk and issue management. Track and report on project progress, address escalations, and identify and raise risk appropriately.
• Client Advocacy: Overcome client obstacles by facilitating communication and advocacy with internal stakeholders. Fully own escalations during the implementation cycle, bringing in appropriate senior resources as needed.

Requirements

• Project Management Experience: You have 3-5 years of experience managing projects or implementations in a client-facing environment. SaaS, eCommerce, or technology organisations are ideal backgrounds; we will also consider adjacent industries where delivery complexity and stakeholder demands are comparable.
• Learnability and Adaptability: Above all else, you learn fast and adapt well. You have a track record of picking up new platforms, systems, or domains and operating confidently within them - and you're energized by environments where not everything is figured out yet.
• Stakeholder Management: You're comfortable managing client relationships at all levels, including executive stakeholders. You know how to set and protect expectations, navigate difficult conversations, and keep relationships intact when projects get complicated.
• Methodology & Delivery Frameworks: You have worked within Agile and/or Waterfall delivery methodologies in a client-facing or SaaS environment and can flex your approach based on what the project needs.
• ECommerce & Integration: Experience with platform migrations, API integrations, or digital commerce initiatives will set you apart & is highly preferred. Familiarity with ERP, OMS, PIM, or CMS systems is a bonus. If you don't have this background, a genuine willingness to develop technical fluency - and the ability to do so quickly — matters more than what you know on day one.
• Technical Awareness: You don't need to write code, but you should have a basic understanding of what APIs are and how integrations work - enough to ask the right questions, identify risks during discovery, and hold a credible conversation with a technical team.

Qualifications

• A PMP, CAPM, PRINCE2, or equivalent project management certification is something we value. If you don't hold one but have the right experience and instincts, we're still interested in talking.
• Communication: You communicate with clarity and confidence in writing and in person. You're comfortable working across technical and non-technical teams and can navigate ambiguity without losing momentum.

Skills

• Experience with platform migrations, API integrations, or digital commerce initiatives.
• Familiarity with ERP, OMS, PIM, or CMS systems.
• Basic understanding of APIs and integration work.

Benefits

We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive.

Pay

(Pay Transparency Range - $82,647.00 - $139,771.00) Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies.

Schedule

Details will be shared during the hiring process.

Company Culture and Benefits

We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/.