Technical Project Manager
About Us
For over almost 60 years, our solutions have enabled impactful connections between some of the world’s leading brands and their customers. We’re a global technology company focused on creating dynamic, smart, personalized, and engaging customer experiences powered by our range of digital hardware, our proprietary content management system, and our industry-leading signage solutions. (For example: If you’ve ordered in-store or in the drive-thru at McDonald’s somewhere in the world in the last few years, chances are you’ve interacted with our digital solutions.)
We work in over 50 global markets and have 9 offices around the world, with a global headquarters proudly located in our founding home of Sydney, Australia. Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both of which fuel our purpose – Creating Connections. Empowering Partnerships. Always Evolving.
Through hard work, dedication, and creativity, we’ve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are curious, charismatic, authentic, and we value and leverage the diversity of our crew. We are imaginers, kindness enthusiasts, experts, creators, thinkers, challengers, collaborators, and over-achievers. Together, as a Crew, we are revolutionizing the way the world’s leading brands leverage technology to drive the best customer experiences.
About the Role
We are looking for a technically savvy project leader who can drive end-to-end delivery of digital projects, lead cross-functional teams, and act as the primary client-facing technical contact. This role requires a blend of project management expertise, technical understanding, and strong stakeholder engagement skills.
Responsibilities
- Ensure end-to-end delivery of technical projects including requirements gathering, milestone planning, technical solutioning, documentation, execution, and final delivery.
- Act as the main point of contact for client-facing technical projects, helping to set expectations around scope and timeline and re-prioritizing as needed.
- Collaborate across internal teams (Engineering, Content, Ops/DevOps, Deployment, etc.) and client teams to coordinate seamless execution.
- Identify risks early, create mitigation strategies, and resolve project roadblocks with minimal impact.
- Maintain transparent communication with internal and external stakeholders, keeping them informed of progress and challenges.
- Leverage Jira, Confluence, and Asana project dashboards to provide project visibility and performance tracking.
- Identify and implement improvements in project delivery processes to drive continuous improvement and scalability.
Capabilities
- Able to influence and motivate diverse teams to achieve shared outcomes.
- Proactively addresses project barriers and adapts to changing conditions.
- Balances multiple priorities effectively in a fast-paced, matrixed environment.
- Tracks intricate project dependencies and timelines with strong detail orientation.
- Presents complex technical updates in clear, business-relevant terms.
Requirements
- 5+ years of experience in project or program management, with technical or digital project experience.
- Technical background or understanding of software engineering, infrastructure, and software deployment practices.
- Strong experience with Agile methodologies.
- Strong experience with Jira, Confluence, and other Agile project tools.
- Proven ability to manage distributed and cross-functional teams.
Preferred Qualifications
- Experience in QSR, digital signage, or retail technology industries.
- Familiarity with Content Management platforms.
- Experience with API-based software integrations.
Pay
Full salary range: $105,600/year (minimum), $112,800/year (midpoint), $120,000/year (maximum). Pay is based on relevant experience, skills, education, internal equity, and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum, while highly experienced candidates with strong role alignment may be placed closer to the maximum.
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history. We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.
Benefits
- Annual market-competitive bonus program.
- “Thrive Program” which includes:
- A suite of flexible work options because we’re strong believers that you should never miss an important life or work moment.
- Dedicated time to prioritize health and wellbeing (e.g., virtual Yoga or meditation sessions).
- A Global Wellness paid day off to recharge.
- A “Give Back Day” to allow our Crew an opportunity to make an impact in the community.
Culture
Join a global team of talented, ambitious, creative people who value integrity, individuality, and inclusivity. (Ask us about our Equality + Empowerment Initiatives.)
We skip the red tape and aim to always stay nimble. We’re proud of where we’ve been and are energized by where we’re going. We encourage ideas and perspectives because we know the more we have, the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what we’ve accomplished, but know the best is yet to come.