Technical Project Manager

About the role

The Technical Project Manager serves as a strategic and operational partner to Technology leadership, ensuring disciplined execution across contracts, projects, operations, and service delivery. This role is responsible for coordinating technology operations, providing visibility into performance and progress, and enforcing consistent processes for intake, prioritization, reporting, and change management.

Responsibilities

• Communicate executive-level status updates, dashboards and summaries including project status, risks, dependencies, and milestones to business stakeholders and executive leadership
• Translate technical progress and issues into clear, business-relevant updates
• Support leadership meeting preparation with accurate data and status narratives
• Ensure consistency in how technology updates are communicated across the organization
• Maintain consolidated views of: Active Projects, Upcoming Work, and Dependencies & Risks
• Support consistent project intake, prioritization, and reporting processes
• Manage the technology project change request process
• Ensure change requests are: Properly documented; Reviewed for impact, cost and risk; Approved or declined through defined governance
• Track approved changes through execution and reporting
• Support & Service Management
• Oversee helpdesk ticket resolution performance and operational health
• Establish and maintain reporting on: ticket volume and trends, SLA compliance and resolution times, and recurring issues & root cause themes
• Monitor trends in incidents and service requests to identify improvement opportunities
• Act as an escalation and coordination point between support teams and the business
• Cross-Functional Leadership
• Chair and facilitate regular meetings between technology and business departments
• Schedule and manage project-related meetings, agendas, and follow-ups
• Track action items, decisions, and dependencies to closure
• Ensure meetings are outcome-focused, documented, and actionable
• Drive alignment, accountability, and follow-through across teams
• Partner with technology leaders to surface operational risks, dependencies, and capacity issues
• Contract, Vendor & Financial Administration
• Manage and administer technology contracts, renewals, statements of work, and vendor obligations
• Support technology purchasing, invoicing, and expense tracking
• Cook up with Finance, Procurement, and vendors to ensure timely processing of invoices and renewals
• Track vendor performance, contract milestones, renewals, and deliverables in partnership with technology leadership

Requirements

• Proven experience in technical operations, project coordination, or technology program management
• Strong communication skills with the ability to engage both technical teams and executive stakeholders
• Comfort working with purchasing, invoicing, and vendor contracts
• Strong organizational skills and attention to detail
• Able to manage competing priorities in a fast-moving environment

Qualifications

• Experience supporting IT or software delivery organizations
• Familiarity with ticketing systems and basic IT service management concepts
• Experience facilitating cross-functional or executive-level meetings

Skills

• Passionate about helping others win
• Open-minded communicator
• Empathetic operator
• Authentic
• Flexible

Benefits

• Base Salary: $130,000 - $150,000 Annually
• First and foremost, we’re human. We understand that feeling good at work, means having the tools and resources you need to feel good outside of work.
• We provide a variety of benefits to team members, including health insurance coverage eligibility on your first day of work, company paid holidays, retirement savings plan, paid parental leave, educational assistance, mental health resources.

Pay

Exact compensation may vary based on skills, experience & location.

Schedule

N/A