Technical Project Manager - Application Delivery (Access Control & Biometric Systems)

Responsibilities

• Manage the technical implementation of access control and biometric solutions across global hyperscale sites, ensuring delivery aligns with customer requirements and strategic management direction.
• Cook up multi-vendor systems implementations, prioritize rollouts, and track project milestones to achieve timely, high-quality deployments.
• Ensure robust project documentation, risk management, and post-implementation reviews for continual improvement.
• Manage feature enhancement projects, ensuring updates and integrations deliver measurable value and minimized disruption.
• Serve as the primary escalation point for deployment issues, partnering with engineering, vendors, and site teams to achieve rapid and sustainable resolutions.

Cross-Functional Collaboration

• Act as the liaison between security operations, system vendors, end users, site managers, and executive stakeholders.
• Develop strong vendor management strategies, ensuring clear deliverables, consistent quality, and proactive support.

Infrastructure Reliability & Scalability

• Drive implementation of scalable and resilient access control and biometric applications and infrastructure, ensuring compliance with future site capacity and evolving operational requirements.
• Identify improvement opportunities by tracking performance metrics, system uptime, and user feedback, and lead implementation of critical enhancements to maximize system resilience.

Program & Project Management

• Engage with internal customers and management to gather requirements, provide updates, and ensure solutions meet business priorities.
• Monitor industry trends and partner with the GPS team to pilot innovative technologies and define future roadmaps.

Governance & Compliance

• Ensure all systems implementations and changes are documented to meet audit, privacy, and compliance requirements.
• Support the preparation of audit documentation and response to security reviews.