Technical Project Administrator - (100% Remote)

About the role

Serco is searching for an outstanding Technical Project Admin to join our corporate IT team in support of our North America operations (100% Remote). Our Technical Project Administrator provides support for the deployment, monitoring, maintenance, upgrade, and support of all intelligent enterprise applications including Power BI, ServiceNow, SharePoint, and more.

Responsibilities

• Support Serco's business units through process development and enhancement for our IT enterprise applications.
• Prepare and maintain project documentation including project schedules, status reports, presentations, resource plans, meeting schedules, and notes.
• Coordinate cross-functional teams through meetings and progress measurement activity which bring distinct, specific projects to completion both on time and within budget.
• Utilize process definition and improvement methodologies with a technical foundation to collaborate across cross-functional groups.
• Work with leadership to establish operational priorities, find creative ways to improve upon existing project management, and provide solutions that deliver a positive impact to the business.
• Utilize Knowledge Management best practices to ensure that documentation is searchable, relatable, and easily updated.
• Manage the delivery of high-quality service & support for Production Operations.
• Develop and implement processes for collecting data from clients on their satisfaction with intelligent enterprise applications.
• Work with staff members to develop new policies or procedures to improve corporate functional processes.
• Analyze data and metrics to identify process improvement opportunities as well as success of process improvement initiatives.

Requirements

• U.S. Citizenship required
• Bachelor Degree in Business, Technology or a related field
• Minimum 1 year of relevant work/project/intern experience in Technical Project Management
• Understanding and experience with agile and waterfall project management methodologies
• Excellent interpersonal and communication (written and verbal) skills with the ability to interact with all levels of management
• Exceptional organizational skills, with the ability to manage multiple priorities, maintain detailed records, and ensure accuracy across projects and deliverables

Skills

• Experience with Jira or ServiceNow (desired)

About the company

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients.

Pay

Salary range: The range for this position is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities.

Benefits

Comprehensive benefits for full-time employees (part-time employees receive a limited package tailored to their role):

• Medical, dental, and vision insurance
• Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract
• 401(k) plan that includes employer matching funds
• Tuition reimbursement program
• Life insurance and disability coverage
• Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
• Birth, adoption, parental leave benefits
• Employee Assistance Plan