Technical Program Support Engineer

About the role

This position directly supports DISA-provided capabilities and services. The Engineer will leverage Subject Matter Expert (SME) level expertise to provide program integration, sustainment, and management support.

Responsibilities

• Synchronize and coordinate activities with external teams, providing evaluation and feedback on all coordination efforts.
• Coordinate work across internal and external stakeholder teams, documenting outcomes, assessing progress, and communicating feedback.
• Maintain active coordination with project stakeholders, tracking dependencies and incorporating evaluations and feedback into ongoing activities.
• Develop troubleshooting and support-system training for network administrators and operators.
• Create concise quick-start guides and training materials for mission partners and end users.
• Support formal change management activities and participate in applicable configuration control boards.
• Assess, prototype, and test emerging technologies for potential integration into the DISN environment and future capability enhancements.
• Plan and conduct verification and validation activities for the deployment, installation, and operational transition of network infrastructure and supporting enterprise tools.
• Identify opportunities to improve network performance and provide sound technical recommendations to the program engineering team.
• Research, assess, and validate emerging technologies for potential incorporation into program system capabilities.
• Conduct testing, verification, and validation activities supporting infrastructure deployment, installation, and transition into operational service.
• Administer and sustain laboratory components at DISA Fort Meade, including patching, baseline management, system maintenance, and lifecycle support.

Core Qualifications

• Requires BS in Engineering (or a related discipline) and 12-15 years of prior relevant experience or Masters with 10-13 years of prior relevant experience. May consider work experience in lieu of a degree.
• Experience performing requirements analysis
• Experience supporting cross-functional teams
• Self-starter with the ability to work independently and in a team environment
• Strong written and oral communication skills
• Strong customer relation skills
• Clearance: US Secret clearance required

Preferred Qualifications

• Experience supporting, or strong familiarity with Defense Information Systems Agency (DISA) networks and services.
• Experience with ITIL service delivery concepts and best practices.
• Experience with change, configuration and performance management NetOps concepts.
• Experience with network layered encryption topologies and methodologies.
• Familiarity with system security, design, and architecture.

Pay

$116,350.00 - $210,325.00