Technical Program Manager, Support Delivery
About The Team
OpenAI’s User Operations team shepherds our customer’s adoption of AI and ensures that our customers' product experience is nothing short of exceptional. We are building the very first post-AGI support team. We resolve complex issues, provide technical guidance, and support customers in maximizing value and adoption from deploying our products. We work closely with Sales, Technical Success, Product, Engineering and others to deliver the best possible experience to our customers at scale.
About The Role
We are looking for a Technical Program Manager to join our Senior Support Engineering team. This role is an exciting opportunity to help define and implement foundational support practices that will scale with OpenAI’s growth. You will lead efforts to establish new operational frameworks, drive process alignment with various internal teams, and lead tooling and automation projects. This position offers the chance to make a significant impact in shaping customer experience while collaborating across multiple teams.
This role is based in San Francisco, CA, and follows a hybrid work model of 3 days in-office per week. Relocation assistance is available.
Qualifications
- 8+ years of experience in program management, operations, or support engineering, with a focus on building scalable processes and tooling
- Shipped or maintained tools and automations (dashboards, ETL pipelines, low-code apps) that eliminated manual work and scaled beyond a single team
- Treat ChatGPT & LLMs as default co-developers, rapidly turning natural-language ideas into working code or queries
- Deeply enjoy working cross-functionally and are skilled at building relationships with Product, Engineering, and Operations teams
- Excel in a dynamic, high-impact team environment where you can create structure and make meaningful contributions
- Passionate about using tools and automation to drive efficiency and improve customer outcomes
- Exceptional communication, organization, and problem-solving skills
- A high ownership mindset with a bias toward action; comfortable operating in ambiguity, driving clarity, and rolling up their sleeves to get things done