Jobs · Customer Service

Technical Program Manager, Salesforce

Doximity · United States · 1 wk ago
RemoteRemoteCustomer ServiceFull-time

About the role

Doximity is seeking a Technical Program Manager with deep Salesforce expertise to serve as the connective tissue across our commercial and product ecosystem. This individual will operate at the intersection of Sales, Customer Success, Finance, Product, and Marketing, ensuring that systems, processes, and teams remain tightly aligned.

Responsibilities

  • Eliminate friction across teams
  • Drive clarity, accountability, and delivery
  • Ensure Salesforce and adjacent systems scale with the business

Requirements

  • Cross-Functional Leadership & Execution
  • Salesforce Ownership & Technical Delivery
  • Program Management & Team Rhythm
  • Visibility, Reporting & Process Optimization
  • Systems & Process Integration
  • Governance, Compliance & Documentation

Qualifications

  • 7–12 years of experience in Technical Program Management, Business Systems, or similar roles
  • Exceptional interpersonal skills and strong Corporate IQ
  • High energy, positive attitude, very tech forward, and constantly thinking about automation, AI, and efficiency
  • Deep expertise in Salesforce (Sales Cloud required; Service Cloud preferred)
  • Hands-on experience with: Salesforce configuration (Flows, objects, automation), Basic development (Apex, SOQL, APIs)
  • Proven experience working with: Sales and Customer Success teams, Cross-functional partners (Finance, Product, Marketing)
  • Strong experience with: Jira (or similar tools), Agile / Scrum environments

Preferred Experience

  • Background in one or more of: Healthcare / Pharma, Advertising / Media, Travel / Airlines
  • Experience with: CPQ, CLM, or billing systems, Marketing automation platforms, Data / BI tools, Salesforce certifications (Admin, Platform App Builder, or Developer)

Skills

  • Systems Thinker
  • Connector / “Connective Tissue”
  • Player-Coach
  • Proactive Communicator
  • Operationally Excellent

Benefits

  • Compensation Range: $100,000 - $150,000
  • Industry-leading benefits including:
    • Medical, dental, vision offerings for you and your family
    • 401k with matching program
    • Employee stock purchase plan
    • Family planning support, Childcare FSA, and parental leave
    • Life, AD&D, and Disability
    • Generous time off, holidays and paid company trips
    • Wellness benefits

What Success Looks Like

  • Cross-functional teams operate with clarity, speed, and alignment
  • Salesforce is a scalable, reliable backbone for the business
  • Projects are delivered on time with minimal friction
  • Stakeholders have full visibility into systems and performance
  • Processes are continuously improving—not breaking under growth

Company Culture

We are a team of doers who solve problems everyday by treating obstacles like an adventure, and we love creating technology that has a real, meaningful impact on people’s lives. Doxers are committed to working towards a more equitable world both within and beyond our office walls.

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