Technical Program Manager, Platform Services

About the role

Motive builds technology to improve the safety, productivity, and profitability of the physical economy. The Platform Services Organization serves as the backbone of Motive’s engineering operations, delivering foundational infrastructure, developer ecosystem tooling, cloud operations, SRE reliability, data pipelines, and core services capabilities.

This role is ideal for someone who brings strong technical judgment, structured program leadership, and the ability to create clarity across ambiguity, dependencies, and competing priorities. You will report into VP, Platform Services Engineering.

Key Responsibilities

• Partner directly with the VP of Platform Services and Engineering Managers to translate organizational priorities into clear, executable program roadmaps with measurable business outcomes.
• Lead end-to-end execution of complex, cross-functional technical programs across Platform Services Engineering, from definition and planning through delivery and adoption.
• Drive alignment across engineering and partner teams by managing goals, milestones, dependencies, decisions, and execution risks with clear operating rhythms.
• Build scalable program mechanisms, including roadmap reviews, status reporting, escalation paths, and success metrics that improve visibility and accountability.
• Identify systemic issues and execution gaps early, and lead teams toward practical, durable solutions that support departmental and functional objectives.
• Influence technical and business stakeholders at multiple levels to make informed tradeoff decisions and keep strategic initiatives moving forward.
• Mentor others through strong program management practices and help elevate execution standards across the broader engineering organization.
• Drive Monthly/Quarterly Business Reviews, executive reporting, and cross-organizational communications to align executive leadership, product partners, and engineering leads.
• Collaborate with Product leadership on mapping the product roadmap into programs that interface with multiple product engineering teams.
• Implement dynamic program tracking frameworks (e.g., Gantt / single-source-of-truth models) that flag delivery risks weeks in advance.

Required Qualifications & Experience

• 7+ years of experience in technical program management, engineering program management, or a related role within software, infrastructure, or platform organizations.
• Proven track record leading large, ambiguous, multi-team programs with significant cross-functional dependencies and measurable business or platform impact.
• Strong technical fluency and the ability to engage credibly with engineering leaders and teams on architecture, tradeoffs, delivery risks, and execution plans.
• Demonstrated strength in structuring programs, driving decision-making, and solving complex problems in fast-paced, evolving environments.
• Experience building alignment across senior stakeholders and improving communication, governance, and execution across interdependent teams.
• Outcome-Oriented Focus: Demonstrated bias for action and root-cause problem solving over administrative tracking; experience moving beyond Jira hygiene to actively unblocking delivery.
• Executive Communication: Exceptional written and verbal communication skills, with proven ability to synthesize technical complexities into clear executive summaries and trade-off matrices.
• Data-Driven Approach: Expertise in establishing objective metrics (MetricSense, Datadog dashboards, SLO attainment, cost trends) to govern program success.

Preferred Qualifications

• 15+ years of experience in the technology industry.
• Background as a Software Engineer, Systems/Delivery Architect, or Technical Product Manager prior to transitioning into TPM leadership.
• Experience driving AI-assisted developer workflow tooling or agentic automation in developer environments.