Technical Program Manager III

Job Responsibilities

• Deliver programs within the constraints of scope, quality, time, and budget and under circumstances involving multiple moderate-probability, moderate-impact risk factors.
• Program-level strategic planning, interaction with executive-level management, complex issue resolution, excellent communications and team-building skills.
• Manage a group or groups of internal exempt and matrixed employees and contractors that serve on the project(s) to deliver systems and systems enhancements that meet specified requirements.
• Oversight of project scope definition and management, requirements gathering and documentation, time estimating, project schedule development and tracking, project budget management, project status reporting, issue and risk management, contingency planning, customer interaction, and communications across multiple organizational levels.

Skills

• Project estimating, project scheduling & tracking, customer interaction and management, implementation planning in large organizations
• Proven people management and team building skills
• Demonstrated ability to be flexible/adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and to work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment

Key Responsibilities

• Facilitate agile squad ceremonies (stand-ups, demos, retrospectives, release gates) to maintain delivery cadence across concurrent workstreams
• Track and unblock cross-squad and cross-functional dependencies in matrixed, multi-team delivery environments
• Manage release gate-keeping, validating quality and readiness criteria prior to production deployments
• Translate business priorities into engineering-ready requirements, acceptance criteria, and delivery timelines aligned to squad capacity
• Own recurring cross-project status and risk reporting cadences for stakeholders and executive leadership
• Coordinate delivery across AI/automation and enterprise support tooling platforms (e.g., Salesforce/Agentforce, AI studio, knowledge management systems)
• Lead program knowledge transfer and documentation to ensure delivery continuity and institutional knowledge retention

Team & Business Context

• Surrounding team focus: service experience, service quality, employee enablement
• Business moment: organization is in a transformation phase; TPMs are moving toward the "sales point" and gaining exposure to new/emerging industry-leading tech
• Must Have Skills: Project estimating, project scheduling & tracking, customer interaction and management, and implementation planning in large organizations
• Proven people management and team building skills
• Demonstrated ability to be flexible/adaptable in exercising judgment in a changing environment and to manage competing priorities
• Proven ability to learn business processes quickly and work well with business partners at different levels within the organization
• Strong ability to assess risk and apply management principles to technology applications/products and business functions
• Experience delivering technology and business application solutions in a large-scale, multi-platform systems environment

Benefits Summary

• Individual compensation is determined by skills, qualifications, experience, and location.
• Full-time roles are eligible for Medical, Dental, Vision, Commuter, and 401K benefits with company matching.