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Technical Program Manager (Firmware)

UST · San Francisco, CA · 4 wk ago
RemoteRemoteProject ManagementFull-time

About the Role

UST is seeking an experienced Technical Program Manager (Firmware) with strong expertise in hardware development, firmware integration, NPI execution, cloud telemetry/diagnostics, FMEA coordination, and end-to-end hardware lifecycle management.

Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams. Own program schedules, deliverables, dependencies, risks, and executive reporting. Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams. Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones. Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production. Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows. Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis. Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution. Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability. Drive effective communication and alignment across engineering, operations, suppliers, and leadership.

Responsibilities

  • Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams.
  • Own program schedules, deliverables, dependencies, risks, and executive reporting.
  • Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams.
  • Drive firmware readiness (BIOS, BMC, diagnostics) and align with hardware development milestones.
  • Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution for smooth transition to mass production.
  • Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows.
  • Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis.
  • Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution.
  • Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability.
  • Drive effective communication and alignment across engineering, operations, suppliers, and leadership.

Requirements

  • Bachelor’s degree in Computer Engineering, Electrical Engineering, Computer Science, or related field.
  • 5+ years of experience in the following areas:
    • Managing complex hardware, firmware, or cloud system programs.
    • Server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics.
    • NPI processes including EVT, DVT, PVT builds and manufacturing readiness.
    • Failure Mode and Effects Analysis (FMEA), quality engineering coordination, and risk management workflows.
    • Cloud telemetry, remote diagnostics, and field data trend analysis.
    • Program management, cross-functional leadership, and stakeholder communication skills.
    • Technical triage, root-cause analysis, and data-driven decision-making.

Nice to Have

  • Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms.
  • Knowledge of reliability engineering, sustaining operations, and hardware quality processes.
  • Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools.
  • PMP, Scrum, or formal program management certification.

Benefits

  • Eleven (11) paid holidays.
  • Two (2) weeks of paid vacation per year.
  • Eligibility for health, dental, disability, and life insurance.

About UST

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

We proudly embrace the values of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human-centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

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