Technical Program Manager, Facility Operations Center (FOC)

About the role

At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. The AWS Data Center Community (DCC) organization is looking for an individual with proven and tested leadership skills to join the Facility Operation Center (FOC) team.

The FOC launched as a singular support team to proactively monitor the life-safety systems and the infrastructure equipment alarms that provides power and cooling to the platform on a global 24x7x365 basis. We support Data Center Engineer Operations teams who are responsible for the operation of infrastructure equipment. The FOC TPM owns complex programs within the Facility Operations Center, managing the full lifecycle of cross-functional technology initiatives that span multiple teams across the DCC organization and adjacent stakeholder groups.

Responsibilities

• Owns and drives the strategy and execution of a large FOC program, managing the full lifecycle of complex, cross-functional technology initiatives from concept through delivery and sustainment across multiple teams and regions.
• Contributes to vision and roadmap designs where business problems and solutions may not yet be defined, driving clarity through data analysis, customer impact assessment, and stakeholder engagement within the VP org.
• Define business problems, resultant solutions and develop risk strategy.
• Deliver independently, with limited guidance.
• Designs, builds, and owns scalable mechanisms and frameworks (Workflows, certification programs, documentation standards) that force multiply operational excellence across the global FOC and stakeholder teams.
• Owns the global FOC training architecture — designing learning content, practical assessments, certification mechanisms, and instructor-led programs that ensure engineers meet the bar for engineering knowledge across all regions.
• Drives efficiency at scale by identifying and delivering automation programs that eliminate classes of manual work, meeting or exceeding KPIs in project delivery and program quality (85%+ threshold).
• Contributes to cross-organizational collaboration — negotiating resources and priorities with stakeholder teams, resolving contentious cross-team issues, and implementing new processes that reduce waste and improve service delivery.

Requirements

• Bachelor's degree, or Master's degree in business, data science, public administration, finance, engineering, human resources or related field
• 5+ years of program or project management experience
• Experience with strong project management skills and the ability to thrive in a fast-paced environment
• Experience in the areas of content strategy, strategic or financial planning and strategy execution, in a global capacity
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 5+ years’ experience in infrastructure risk management, enterprise risk management, business
• Experience providing excellent written and verbal communication skills, including interfacing with senior leadership

Preferred Qualifications

• Master's degree in relevant field
• Bachelor's degree or equivalent in Risk Management, Business Administration, Security Management, or a related field
• Experience in data center design, construction, operations, or facility maintenance

Pay

The base salary range for this position is $127,100.00 - $172,000.00 USD annually. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.

Benefits

Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.