Technical Program Manager – Enterprise Platforms & Agile Delivery

About the role

We are seeking an experienced Technical Program & Project Manager with strong expertise in Agile and Scrum methodologies to lead IT initiatives across SAP, integration, production support, and business workstreams. This role will drive end-to-end project delivery, facilitate Agile ceremonies, manage project plans and dependencies, coordinate cross-functional teams, and ensure successful testing, deployment, and operational readiness.

Responsibilities

• Serve as Scrum Master / Agile Project Manager for IT initiatives, driving delivery across SAP, integration, production support, and business workstreams.
• Facilitate Agile ceremonies, including sprint planning, daily stand-ups, backlog refinement, sprint reviews, and retrospectives.
• Partner with product owners, business leads, technical teams, and vendors to prioritize backlogs, define sprint goals, and remove delivery impediments.
• Track sprint progress, release readiness, dependencies, risks, issues, and action items using tools such as JIRA, SAP Cloud ALM (CALM), and ServiceNow.
• Promote Agile best practices, continuous improvement, transparency, and accountability across cross-functional teams.
• Lead end-to-end IT project planning, execution, monitoring, and closure for complex SAP and application initiatives.
• Develop and maintain project plans, integrated timelines, milestone trackers, dependency maps, resource plans, and delivery roadmaps.
• Manage scope, schedule, budget awareness, risks, issues, decisions, and change impacts across business and technical stakeholders.
• Coordinate with business, technical, and third-party teams to ensure timely delivery of commitments and resolution of blockers.
• Maintain accurate and current project documentation, meeting notes, action items, approvals, and governance artifacts.
• Prepare leadership reporting, status updates, burndown metrics, RAID logs, and delivery dashboards.
• Coordinate delivery across business functions and SAP-integrated processes.
• Partner with functional and technical teams to align requirements, integration dependencies, testing needs, deployment readiness, and cutover activities.
• Translate business needs into clear delivery plans, user stories, acceptance criteria, and actionable team tasks where appropriate.
• Facilitate cross-team communication to ensure alignment between business priorities, technical constraints, and operational readiness.
• Coordinate testing activities, including SIT, UAT, defect triage, retesting, sign-offs, and release readiness checkpoints.
• Support change management activities, including training coordination, stakeholder communications, job aids, and deployment support materials.
• Ensure impacted users and support teams are prepared for process, system, and operational changes before go-live.
• Drive alignment, issue resolution, and successful delivery outcomes across business, technical, and third-party teams.
• Identify delivery risks early, escalate appropriately, and drive mitigation plans to protect timeline, scope, and business readiness.
• Continuously improve Agile processes, project governance practices, communication routines, and delivery execution across teams.

Requirements

• 6 years of IT experience.
• 3 years of Program Management experience.
• Expert-level Project Management experience.
• Experience as a Project Manager in software development environments.
• Experience with Agile software development methodologies.
• Experience with Scrum.
• Bachelor's degree.
• SAP experience is preferred.

Benefits

• Group Health (Medical, Dental, and Vision).
• Paid Time Off.
• Paid Holidays.
• 401(k) matching.
• Group Life and Disability insurance.
• Professional Development opportunities.
• Wellness programs.
• Variety of other perks.