Technical Program Manager, eDiscovery and Legal Operations

About the role

Amazon's Legal Operations organization is looking for a Technical Program Manager to lead eDiscovery program delivery at a global scale. In this role, you will own the technology roadmap for eDiscovery, drive cross-functional programs across engineering, legal, and vendor teams, and stand up AI-powered capabilities that transform how Amazon manages litigation support.

Responsibilities

• Own the eDiscovery Transformation Program end-to-end: define the roadmap, set milestones, manage cross-team dependencies, proactively identify risks, and drive resolution or escalation with appropriate judgment.
• Define success metrics for program initiatives and build reporting frameworks that give leadership visibility into matter health, vendor performance, and operational efficiency.
• Define technical requirements and drive design reviews for vendor integrations, data pipelines, and system interoperability between eDiscovery platforms and internal tools.
• Collaborate with IT, Security, and Microsoft 365/Purview teams on legal hold automation, custodian data collection, and preservation workflows.
• Drive process automation by identifying opportunities to eliminate manual steps through scripting, API orchestration, or platform configuration.
• Lead the evaluation, piloting, and procurement of AI-powered tools (TAR, generative AI, NLP classification) for document review and legal analytics—defining evaluation frameworks, success metrics, and defensibility standards, and building business cases that quantify ROI.
• Own the vendor strategy: manage the preferred partner program, drive RFP processes, negotiate rate cards and SLAs, conduct performance reviews, and define quality standards for ESI processing, review, and production workflows.
• Drive alignment across legal, engineering, and vendor stakeholders with competing priorities; author program narratives and business cases for senior leadership.
• Mentor team members and contribute to hiring, interview processes, and talent development within the organization.

Qualifications

• Experience developing and executing/delivering product and technical roadmaps.
• Experience with software development lifecycle, or experience in agile/scrum or related collaborative workflow.
• 5+ years of technical program management experience.
• 3+ years of working cross functionally with tech and non-tech teams experience, or a Master's degree and 2+ years of program or project management experience.
• Demonstrated ability to use data and metrics to drive program decisions, prioritize investments, and communicate results to senior leadership.
• Experience designing or managing system integrations, data pipelines, or platform migrations.
• Hands-on experience evaluating or deploying AI/ML tools in a legal or compliance context—TAR, predictive coding, NLP classification, or generative AI.

Benefits

The base salary range for this position is $148,700.00 - $201,200.00 USD annually. Amazon also offers comprehensive benefits including health insurance, 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.