Technical Program Manager - Digital Operations

About the role

We are seeking a Technical Program Manager (TPM) to lead our Digital Operations initiative, a strategic program that leverages AI agent technology to seamlessly integrate MES and ERP platforms, delivering actionable data insights to our management and operations teams. As TPM, you will serve as the critical bridge between our internal business units and offshore software development teams. You will ensure that operational requirements are accurately captured, translated into clear technical specifications, and validated against delivered solutions that will ultimately drive successful deployment and user adoption.

Essential Functions

• Bridge: Elicit, document, and prioritize business requirements from management and operations stakeholders; translate them into precise software requirements for offshore development teams
• Oversight: Own end-to-end delivery of Digital Operations features, from ideation and design through development, testing, UAT, and rollout
• Cross-team coordination: Synchronize efforts between business units (process owners, IE/PE, data teams) and offshore software engineers, ensuring alignment on scope, timeline, and quality
• Solution validation: Review software deliverables, proof-of-concept, and prototypes; provide structured feedback and acceptance/rejection decisions based on business fit and technical soundness
• Change management & training: Design and deliver training programs for end users during rollout; develop documentation, SOPs, and runbooks to support adoption
• Risk & dependency management: Identify program risks, blockers, and cross-functional dependencies early; drive resolution through clear escalation and stakeholder communication

Requirements

• 3+ years in a Technical Program Manager, Industrial Engineering, Process Engineering, or Manufacturing Operations role within a production/manufacturing environment
• Bi-lingual, Mandarin and English
• Hands-on exposure to MES and/or ERP systems — you understand shop-floor workflows, work orders, BOMs, scheduling, and inventory, as well as data flows between MES and ERP
• Foundational software knowledge: AI agents/LLMs, relational databases (SQL), and API-based integrations

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Flexible spending account
• Commuter benefits
• Disability insurance

About AMAX

Established in 1979, AMAX is a globally recognized leader in GPU-accelerated IT infrastructure, specializing in transforming standard IT systems into advanced, high-performance computing solutions. Catering to industries such as AI, cloud computing, autonomous vehicles, and high-performance computing, AMAX has set benchmarks in innovation, including pioneering liquid-cooled HPC systems for the semiconductor industry. With a global footprint spanning North America, Europe, and Asia, AMAX offers end-to-end services from design and manufacturing to deployment. Committed to addressing the growing demands of AI, AMAX delivers advanced solutions that help organizations achieve their technology goal and drive progress on a global scale.

Join Us

Join us and become part of a diverse and inclusive team that values your technical expertise and innovative thinking. Together, we'll push the boundaries of what's possible in the hardware industry. AMAX is proud to be an equal-opportunity employer. We welcome all applicants and provide equal employment opportunities regardless of age, race, gender, or other legally protected characteristics.