Technical Program Manager - Customer Delivery

The Opportunity

We’re looking for a Customer-Facing Technical Program Manager to lead complex AI/ML transformations for our executive-level customers. This role requires a blend of executive presence and deep technical knowledge to navigate large, matrixed enterprises.

Key Responsibilities

• Lead and own the end-to-end program roadmap for AI/ML implementations, from discovery to deployment.
• Work with cross-functional teams, including engineering, product, and delivery, to hit aggressive go-live targets (typically 6-8 weeks).
• Proactively manage and mitigate project risks, dependencies, and budgets in highly matrixed customer environments.
• Identify opportunities for renewal and expansion by deeply understanding customer needs and business objectives.
• Serve as the primary technical and strategic liaison to C-suite and senior IT leaders, delivering executive-level communications, program health updates, and ROI analysis.
• Build and maintain trust with customers through transparent status reporting and the creation of compelling dashboards and business reviews.
• Act as the voice of the customer internally, capturing critical feedback to directly influence product roadmaps and competitive strategy.
• Translate our deep technical capabilities, including APIs, data pipelines, and AI agents, into a clear and actionable implementation plan.
• Work with customer and internal stakeholders to validate solution architecture and integration designs (e.g., FHIR, HL7, cloud-native ML services).
• Ensure all project deliverables are compliant with key industry standards like HIPAA and SOC2 by implementing and managing metrics-driven QA processes.
• Continuously refine and build our delivery frameworks and playbooks to accelerate time-to-value for customers and streamline team handoffs.
• Develop internal documentation, best-practice guides, and training to help scale our program methodologies across the entire organization.

Required Qualifications

• Experience: 8+ years of experience in program or project management, with at least 5 years focused on complex, customer-facing SaaS or AI deployments.
• Domain Expertise: Proven experience working in a highly matrixed enterprise environment, preferably within the healthcare or other regulated industries.
• Technical Acumen: Strong, hands-on understanding of enterprise software concepts, including APIs, data exchange standards (FHIR, HL7), cloud platforms (AWS, Azure), and core ML/AI concepts.
• Leadership & Communication: Exceptional executive presence and a track record of simplifying complex technical topics for both technical and non-technical audiences. You are skilled at driving cross-functional teams to deliver high-quality results under tight deadlines.
• Tools & Methodologies: Proficiency with project management tools like Jira, Asana, or Microsoft Project. Strong working knowledge of Agile, Scrum, or other iterative development methodologies.

Preferred Qualifications

• Certifications: Project Management Professional (PMP) or a similar certification is a plus.
• Clinical Experience: Direct experience in a clinical setting or a background working closely with healthcare professionals is a significant advantage.

What we offer

• A chance to make a real impact in the future of healthcare
• Autonomy, ownership, and the ability to chart your own growth path
• Competitive compensation and benefits
• 100% employer-paid health, vision, and dental insurance
• Retail plans (401k), disability insurance, employee assistance programs

How to Apply

Send your resume and a brief cover letter to careers@autonomize.ai explaining why you're the right partner for this mission.