Technical Program Manager, AWS Marketing Demand Services

About the role

Join AWS as a Technical Program Manager to scale Ask AWS, AWS Marketing's conversational, AI-native customer experience that helps millions of AWS customers discover and understand the right services through natural conversation. In this role, you'll connect product, engineering, design, applied science, and partner teams across the organization, driving the alignment needed to ship a GenAI experience that reaches customers across AWS digital properties.

Ask AWS sits at the intersection of GenAI, product, engineering, and design, requiring navigation of multiple stakeholders, competing priorities, and complex technical dependencies. You'll bring it all together by working closely with engineers to drive features to completion, building processes that sustain a fast delivery cadence, and communicating the impact of the team's work to the broader organization. As Ask AWS expands to render across multiple properties, you'll help manage cross-domain integration, delivery, and rollout.

We seek someone who influences without authority and navigates complex organizational dynamics. You'll align stakeholders across teams, manage dependencies spanning organizations, and build consensus among groups with differing priorities to keep a high-velocity GenAI initiative moving toward customer outcomes.

Responsibilities

• Partner with engineering to drive features to completion, removing blockers and ensuring timely delivery
• Dive deep into technical implementations to understand constraints and drive clarity with engineering and product teams
• Establish scalable mechanisms and processes that enable the team to operate efficiently as it grows
• Own communications about the team's work, from release notes to leadership updates to organizational announcements
• Drive cross-functional alignment and facilitate decision-making among stakeholders with competing priorities
• Serve as the primary coordinator between design system consumers and contributors, building relationships that drive adoption
• Lead cross-organizational initiatives, managing dependencies and driving consensus across team boundaries
• Identify and mitigate risks through proactive stakeholder engagement and transparent communication

About the team

We build and maintain the design systems and platforms that power AWS Marketing's digital presence, serving millions of customers worldwide. We also support key events and experiences across the organization. The team is composed of front-end engineers, QA engineers, and design technologists, and we work closely with product and design partners in the same organization. We value speed, autonomy, delivery, and delightful customer experiences, constantly learning and experimenting with new technologies.

Requirements

• 5+ years of technical product or program management experience
• 2+ years of software development experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross-functional teams, building processes, and coordinating release schedules

Preferred Qualifications

• 3+ years of working directly with engineering teams experience
• Experience with front-end software development

Pay

USA, NY, New York - $139,900.00 - $189,200.00 USD annually

USA, WA, Seattle - $127,100.00 - $172,000.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Comprehensive health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and optional supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Learn more about our benefits at amazon.jobs/en/benefits.