Technical Program Manager, AWS DC Community-Availability Serviceability

Key job responsibilities

• Own operational relationships with support teams, internal operations business partners, and cross-organizational stakeholders to drive increased performance.
• Demonstrate analytical and quantitative skills and the ability to use hard data and metrics to back up assumptions, develop business cases, and set program goals.
• Effectively interact and collaborate with customers, project sponsors, technical product managers, and multiple internal teams, and drive cross-organizational consensus to define and deliver complex solutions.
• Proactively recognize and drive opportunities to simplify and standardize processes across the program.
• Own the technical standard for your program and influence related technical designs.
• Drive effective teamwork, communication, collaboration, and commitment across multiple disparate groups with competing priorities.
• Lead the effective and efficient delivery of large, complex technical projects and programs.
• Anticipate bottlenecks, provide escalation management, make tradeoffs, own the decision, and unblock the path forward when consensus cannot be reached.
• Identify, assess, track, and mitigate issues and risks across the program and its execution network.
• Create, maintain, and disseminate program information to stakeholders, and report program health to leadership on a regular cadence.
• Travel up to 25%.

Basic Qualifications

• 3+ years of technical product or program management experience
• 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules
• 3+ years experience operating and maintaining fuel systems and maintaining regulatory compliance.