Technical Program Manager

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

About the role

UST is seeking an experienced Technical Program Manager (TPM) with strong software development program experience to lead complex, cross-functional initiatives across engineering, product, QA, DevOps, and client stakeholders.

• Lead and execute cross-functional software development programs spanning engineering, product management, QA, DevOps, and operations teams.
• Own program schedules, milestones, deliverables, dependencies, risks, and executive-level reporting.
• Translate business and product requirements into clear technical execution plans.
• Drive program execution across the full Software Development Life Cycle (SDLC)—design, development, testing, deployment, and support.
• Coordinate delivery across backend services, APIs, microservices, data platforms, and cloud-based systems.
• Facilitate Agile program-level ceremonies including PI planning, release planning, sprint reviews, and retrospectives.
• Identify and proactively mitigate technical, execution, and dependency risks.
• Manage cross-team and cross-geo dependencies to ensure alignment and accountability.
• Track and communicate program health using metrics related to schedule, quality, scope, and resource utilization.
• Support client interactions, executive reviews, and stakeholder communications.
• Drive change management, scope trade-offs, and prioritization decisions to meet delivery commitments.
• Partner with engineering leadership to align on architecture, design decisions, and technical dependencies.

Requirements

• 8+ years of experience managing software development programs or technical project delivery.
• Strong understanding of software architecture, distributed systems, APIs, and cloud-based applications.
• Hands-on experience managing programs involving:
  • Backend systems and microservices
  • Cloud platforms (AWS, Azure, GCP)
  • Enterprise or large-scale software applications
• Deep understanding of Agile / Scrum / SAFe methodologies.
• Proven ability to manage cross-functional and client-facing programs.
• Strong program management, execution discipline, and stakeholder communication skills.
• Ability to drive risk management, technical triage, and data-driven decision-making.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field. Equivalent industry experience will also be considered.
• Desired Skills:
  • Prior experience as a Software Engineer, Technical Lead, or Architect.
  • Exposure to DevOps, CI/CD pipelines, release management, and production operations.
  • Experience working in client delivery or matrixed environments.
  • Familiarity with JIRA, Confluence, MS Project, Smartsheet, or similar tools.
  • PMP, PgMP, SAFe, or Agile certifications (preferred but optional).

Pay

Compensation range for this role in Redmond, Washington: $102,000-$153,000.

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.
• Eligibility to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Medical, dental, and vision insurance for employees and their dependents residing in the US, plus Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Option to purchase additional voluntary short-term disability benefits.
• Eligibility to participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires) and are eligible to participate in the Company’s 401(k) program with employer matching, plus medical, dental, and vision insurance for themselves and their dependents residing in the US.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires).
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.