Technical Program Manager

This is a hands-on senior delivery leader role within Global Technology Solutions (GTS), accountable for driving end-to-end execution across complex, cross-functional technology initiatives spanning Supply Chain, Quality, Operations, and GTS. The immediate focus is leading the delivery of all technology workstreams required to integrate a new Transport Management System (TMS) with ERP, WMS, logistics partner, and analytics platforms, ensuring end-to-end process and data integrity across the transportation landscape.

Responsibilities

• Lead end-to-end planning and execution of multi-year, multi-workstream technology programs/projects spanning the supply chain, with an immediate focus on the technology stream of a new Supply Chain Transport Management System (TMS).
• Partner with Supply Chain stakeholders to align technology delivery with transportation process redesign, operating model changes, and business adoption activities.
• Support development of an integrated GTS Supply Chain master plan including milestones, dependencies, and critical path.
• Drive disciplined management of scope, schedule, cost, risks, and issues with clear escalation paths.
• Ensure delivery readiness through structured checkpoints (design readiness, build readiness, cutover readiness).
• Support tracking of technology delivery costs, forecasts, and business case assumptions, proactively identifying risks to planned value realization.
• Lead delivery discussions in governance forums, steerco meetings, and executive reviews, providing first-hand insight from active program execution and framing clear options, risks, and trade-offs for decision-making.
• Provide independent challenge and decision support on delivery trade-offs, sequencing, and investment choices.
• Coach and guide other project and program managers, embedding delivery standards and expectations.
• Act as delivery continuity and escalation lead, representing the Director where required and ensuring momentum, decision quality, and alignment across initiatives during periods of change or absence.
• Actively manage and resolve cross-program dependencies across Supply Chain, Quality, Operations, and GTS portfolios.
• Own resolution of sequencing conflicts and resource bottlenecks, driving agreed mitigations directly into integrated delivery plans.
• Build strong, trust-based relationships with site leadership, Engineering, Ops, Quality, and IT.
• Translate complex technical delivery topics into concise, executive-level communications.
• Produce and present steerco packs covering delivery status, key risks and decisions required, and dependency and capacity impacts.
• Drive timely decision-making across global and regional stakeholders.
• Embed consistent delivery standards across programs through direct application on active initiatives.
• Drive disciplined, hands-on use of Jira, Confluence, and delivery dashboards to enable transparency, foresight, and predictable outcomes.
• Embed scalable governance rhythms aligned to GTS operating model.
• Leverage data, automation, and AI-enabled reporting to improve foresight and execution confidence.
• Identify systemic delivery risks and improvement opportunities across programs.
• Actively contribute to the evolution of GTS planning, governance, and portfolio practices.
• Champion lessons learned and continuous improvement across the Supply Chain and QARA delivery community.

Requirements

• Demonstrated experience delivering large-scale, complex technology solutions across multiple domains (enterprise applications, cloud, manufacturing systems), with end-to-end delivery responsibility from planning through to cutover and stabilization.
• Demonstrated experience delivering Transport Management System (TMS) implementations or equivalent logistics execution platforms in complex global supply chain environments.
• Proven track record managing multi-vendor and systems-integrator-led programs, including coordination of internal teams and external partners to tight timelines and quality expectations.
• Strong capability in managing high levels of ambiguity and complexity, translating loosely defined strategic intent into executable plans with clear milestones, dependencies, and outcomes.
• Exceptional stakeholder engagement and influencing skills, with the ability to operate credibly with c-suite executives, site leadership, and functional leads.
• Demonstrated strength in executive-level communication, including the ability to:
  • Articulate complex technical issues in clear, business-focused language.
  • Frame options, risks, and trade-offs to support timely decision-making.
  • Challenge constructively while maintaining trust and alignment.
• Experience operating in a consulting or professional services environment, including:
  • Delivery of fixed-price or outcome-based engagements.
  • Strong financial and commercial discipline (scope control, change management, margin awareness).
  • Managing client expectations and contractually bound deliverables.
• Ability to balance strategic thinking with hands-on execution, stepping into detail when required while maintaining an enterprise and portfolio-level view.
• High emotional intelligence, resilience, and adaptability when working across cultures, time zones, and seniority levels.

Qualifications

• Bachelor’s degree in Technology, Business, or related field.
• 10+ years’ experience in technical project or program management in complex environments.
• Strong experience with Jira, Confluence, and modern delivery toolsets.
• Strong working knowledge of Agile, Waterfall, and hybrid delivery models.
• Preferred experience in supply chain, particularly implementation of Transport Management Systems and other multi-domain environments.
• PMP, SAFe, or equivalent certification.
• Experience supporting portfolio-level planning or governance models.
• Exposure to AI-enabled delivery optimization approaches.

KPIs / Measures of Success

• Predictable, on-time delivery of programs.
• Reduction in cross-program dependency conflicts and late escalations.
• Effective delegation and continuity of leadership for GTS delivery.
• Positive stakeholder feedback from Supply Chain, Ops, Quality, and GTS leadership.

Pay

The pay range for this position is $85.00 - $97.22 per hour.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental, and vision.
• Critical Illness, Accident, and Hospital insurance.
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short- and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation, or Sick Leave).

Schedule

This is a contract position based in San Diego, CA, and is fully remote.