Technical Program Manager

About Nexus

NexusOne is the converged data platform for the AI era. Composable by design, built on an open-source foundation, and AI-native from the ground up. NexusOne offers one identity, one governance envelope, and one operational layer across all mainframes, data lakes, warehouses, and streaming systems.

Role Summary

This role is the delivery and technical operations owner for strategic accounts at NexusOne. You own the portfolio of 2-4 strategic accounts, each with $5-10M in delivery/managed services revenue. You manage the unit economics, including cost-to-serve per account, scope discipline, hero-engineer attrition risk, and custom work that doesn't generalize. You also manage the P&L for these accounts, driving against deliverables and gross margin, and surface risk on both before it becomes a number on the dashboard. You build the customer-executive relationship, ensuring the VP of Data/CDO/CTO treats you as a peer, not a vendor. You develop the renewal and expansion strategy in partnership with the Chief Revenue Officer (CRO).

Qualifications

• 5-8 years in a customer-facing solution delivery, consulting, or forward-deployed role such as Forward Deployed Engineer, Engagement Manager (consulting or product), Solutions Architect with delivery scope, Strategic-Level Technical Account Manager, Customer Engineering Lead, Implementation Lead, or equivalent.
• Operatively rigorous. Strong track record of delivering against customer needs—outcome-shaped, not activity-shaped.
• Has personally owned a customer's outcome end-to-end at an enterprise account—no just "contributed to" or "supported."
• Communicates with precision across levels. Same person can hold the engineer's whiteboard conversation, the VP-level steering committee, and the C-suite QBR without changing who they are—only the register.
• Bidirectional translator. Has owned the act of translating customer requirements into something the engineering org can actually build, and engineering trade-offs into something the customer's exec team can actually decide on.
• Problem ownership mindset. Reflex when something breaks is to own it until it's not, regardless of whose "job" it is.
• Consulting EM intrinsics paired with founding mindset. Carries the structural muscle of a top-tier consulting engagement manager (McKinsey / BCG / Bain / Palantir lineage) and the entrepreneurial streak of a founder—builds the playbook rather than follows one.
• Has worked inside a startup or scale-up engineering organization (Series A through D)—knows what it looks like to operate when the org chart is still being drawn.
• Fluent enough technically to read an architecture doc, ask the right questions, and not need a translator in an engineering room. Data, cloud, or platform infrastructure background strongly preferred.
• Runs modern program tooling—Linear and Notion specifically, or has switched to them from Jira/Asana/Confluence and can articulate why.
• Strong written communication. Status updates that move decisions. Postmortems people read. Memos that change minds.
• High agency. Will close their own loops, will not wait for someone else to define the playbook, will push back constructively when the company is wrong.
• Strong differentiators: Has worked at Palantir (FDE), Anthropic / OpenAI (FDE / Solutions), Databricks (Field Eng / CE), Stripe (Implementation / Solutions), Ramp / Mercury (Solutions), Scale AI (FDE), or a comparable forward-deployed environment.
• Carried direct gross margin or P&L responsibility on accounts—no just hit milestones.
• Has an engineering background somewhere in their history (CS degree, eng IC role, or a credible technical foundation built on the job).