Technical Program Manager

Key Responsibilities

• Develop comprehensive project and program plans, defining scope, goals, timelines, and deliverables aligned with product roadmaps.
• Lead cross-functional teams to design, implement, and scale AI-driven automation solutions that streamline manual workflows and improve operational efficiency.
• Collaborate with internal Product, Engineering, Operations teams, and external payment partners to coordinate projects.
• Communicate project status, milestones, and progress to stakeholders and leadership using data and analytics dashboards.
• Ensure project objectives and deliverables are completed within agreed scope, schedule, budget, and resource constraints.
• Configure, analyze, and interpret operational and transactional data to solve complex business problems and develop executive dashboards.
• Identify technical, operational, and financial risks related to payment processing and develop mitigation strategies.
• Serve as a subject matter expert on payment systems, transactional workflows, and customer checkout experiences.
• Support product lifecycle activities, including defining user stories, maintaining product roadmaps, prioritizing backlogs, and collaborating with cross-functional teams.
• Identify opportunities to automate repetitive processes using AI tools and workflow automation.
• Build and maintain interactive dashboards that track key performance indicators (KPIs) and translate data into actionable business insights.

Required Qualifications

• Bachelor's Degree.
• 6+ years of IT experience.
• 3+ years of Program Management experience.
• Strong Project Management expertise.
• Experience with Product Management, including product lifecycle support, user stories, roadmap planning, backlog prioritization, and cross-functional collaboration.
• Experience implementing automation solutions using AI tools and workflow automation.
• Experience designing and maintaining data analytics dashboards and KPI reporting.
• Knowledge of payment processing, transactional workflows, and customer checkout experiences.
• Experience using project management and analytics tools such as Jira and Power BI.
• Familiarity with payment platforms and payment processing technologies.

What Makes HTC A Great Place To Build Your Future

• Come build new things with us and advance your career.
• Collaborate with experts, work alongside clients, and be part of high-performing teams driving success together.
• Have long-term opportunities to grow your career and develop skills in the latest emerging technologies.
• Access to a comprehensive benefits package, including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.
• A workplace free from discrimination and harassment, where every employee is treated with dignity and respect.
• Commitment to providing a workplace free from discrimination and harassment, where every employee is treated with dignity and respect.
• Empower each individual, fostering an environment where everyone feels valued, included, and respected.

Pay

Commensurate with experience.

Schedule

TBD

Benefits

See above under "What Makes HTC A Great Place To Build Your Future".