Technical Program Manager

Application window expected to close on 09/29/2026; posting may be removed earlier if the position is filled or sufficient applications are received.

About the Team

The Strategic Product Engagement Team is a Splunk force multiplier driving durable Splunk and Cisco cross-portfolio growth. We are building an enterprise product-led growth and retention capability that converts product usage telemetry, lifecycle data, and customer insight into coordinated, proactive action in Product & Technology, partnering with Customer Experience and Sales. Our mandate is to identify product-rooted challenges and gaps early and activate the right mitigations. Over time, we will extend the same operating model to accelerate adoption, expansion, and Splunk and Cisco cross-portfolio value. We work through a unified engagement model with shared accountability, clear decision rights, and disciplined handoffs to the teams that own the customer relationship, commercial motion, and product roadmap.

Responsibilities

• Own the strategic product-led customer engagements.
• Own product-led workstreams for a portfolio of strategic customers.
• Weekly consolidation and reporting on status of product-led workstreams on a per-customer basis to customers and their Splunk go-to-market leaders.
• Plan and execute product-led technical summits with key accounts (in-person or remote) and consolidate the resulting product-led workstreams.
• Serve as the vital connection between the Strategic Product Engagement Team and Splunk's product organization.
• Define and hold Splunk product teams to rigorous Key Performance Indicators (KPIs).
• Utilize collaboration and AI tools to perform analysis, track status and trends, and provide executive-level summaries that drive strategic decision-making.
• Serve as a Lead or Co-owning TPM, maintaining high-integrity project artifacts such as Risk Registers, RACI charts, and technical deployment plans to ensure operational readiness.

Requirements

• Bachelor's Degree with 7+ years of demonstrated ability in technical program or product management, with a strong focus on IT/TechOps, SRE, or cloud platforms.
• Excellent verbal and written communication skills, with a proven ability to synthesize technical data into executive-friendly summaries for cross-functional stakeholders across APAC, EMEA, and AMER.
• Experience with ITSM platforms (JIRA, ServiceNow) and collaboration tools (Webex, Slack, MS Office).
• Strong knowledge of project management frameworks (Agile, Waterfall, DevOps, DevSecOps, SDLC).
• Advanced ability to define success metrics, interpret complex dashboards, and derive technical conclusions to refine engineering strategy.

Preferred Qualifications

• Experience with Splunk products (Cloud Platform, Enterprise, Enterprise Security).
• Familiarity with ITIL, change management frameworks, or SRE practices (e.g., error budgets, SLO/SLI management).
• Experience with financial management and resource planning for large-scale engineering programs.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era—and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you.

Pay

The starting salary range for this position is $135,400.00 to $171,400.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for specific locations is listed below:

• New York City Metro Area: $147,800.00 - $222,600.00
• Non-Metro New York State & Washington State: $135,400.00 - $197,100.00

For quota-based sales roles on Cisco’s sales plan, the ranges provided include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Restricted stock units (RSUs) that vest following continued employment with Cisco for defined periods of time.
• Paid time off:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees.
  • Exempt employees participate in Cisco’s flexible vacation time off program, with no defined limit on vacation time (subject to availability and business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours of unused sick time carried forward.
  • Additional paid time away may be requested to deal with critical or emergency issues for family members.
  • Optional 10 paid days per full calendar year to volunteer.
• Annual bonuses for non-sales roles, subject to Cisco’s policies.
• For employees on sales plans: performance-based incentive pay split between quota and non-quota components.
  • Quota-based incentive pay:
    • 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota.
    • 1.5% of incentive target for each 1% of attainment between 50% and 75%.
    • 1% of incentive target for each 1% of attainment between 75% and 100%.
    • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.
  • Non-quota-based sales performance elements: Cisco may pay 0% up to 125% of target.

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.