Technical Program Manager

Responsibilities

• Ensures all project documents align with the vision, strategy, and goals of the customer program and accurately follow contract milestones and deliverables.
• Serves as a primary escalation point for internal and external project stakeholders.
• When leading projects, the Technical Program Manager serves as a single over-arching point of contact for all internal and external project stakeholders.
• Develops and maintains detailed project plans for all activities from kickoff to contract close-out.
• Clearly defines the critical path and generates simple, easily interpreted decision criteria for each customer program based on project team recommendations.
• Plans and facilitates interactions between customers and internal project teams.
• Collaborates with workstream sponsors, leads, and team members to identify problems, trends, and impacts on project success along with proposed corrective actions.
• Provides project reports to stakeholders regularly, articulating project status and escalating issues that require additional support.
• Safeguards accurate and timely entry and update of all program data to site management and tracking tools.
• Collaborate with the business and technical teams to ensure prospective customer proposals are complete, accurate and communicated in a timely fashion.
• Maximizes project value through collaboration with BD business partners on new proposals and by raising change orders at appropriate times during project execution.
• Plans and manage customer site visits to ensure positive customer experience.
• Maintains monitoring of customer audit actions through completion.
• Provides guidance and reinforces Project Management best practices to teams during all project phases through one-on-one interactions and group settings.
• Develop and leverage a network across all site functions to ensure established processes are followed.
• Uses judgement and discretion to maintain consensus and support among independent stakeholders in a rapidly changing environment.

Qualifications

• BS in life science/engineering or project management related discipline.
• Advanced degree (MS/PhD) desired.
• PMP certification desired.
• Minimum of three (3) years of project management experience in a relevant field leading complex projects/programs.
• Minimum of three (3) years experience managing client relationships.
• Previous Contract Development and Manufacturing Organization (CDMO) experience preferred.
• Strong communication, analytical, problem-solving, organizational, project management, and interpersonal skills.
• Demonstrated understanding and strong knowledge of the overall drug development process.
• Previous direct experience working in cGMP environments including an understanding of related regulatory compliance requirements preferred.
• Must be able to work and communicate efficiently with employees on all levels in one-on-one and group settings.
• Demonstrated ability to lead and motivate cross-functional teams and deliver results with minimal supervision.
• Organized, flexible and easily adapts to changing conditions.
• Excellent customer service skills, with a strong bias toward action and owning/resolving issues.
• Proficiency in MS Office Suite, MS Project, MS Visio and Smartsheet.
• IFS experience preferred.
• Able to rapidly learn new software and systems.