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Technical Program Manager, AI Delivery

Cohere · San Francisco, CA · 1 wk ago
Project ManagementFull-time

About Us

Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products designed to solve real-world business problems. We train and deploy frontier models for enterprises building AI systems. Our work is instrumental to the widespread adoption of AI, and we are looking for individuals who want to be part of this mission.

We obsess over what we build. Each team member contributes to increasing the capabilities of our models and the value they drive for our customers. Cohere is a global team of researchers, engineers, designers, and more, passionate about their craft. Headquartered in Toronto, we have key offices in London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul.

About the Role

We’re seeking an experienced Engineering Program Manager to join Cohere’s customer-facing Engineering Program Management team. This role requires curiosity, drive, independence, and leadership, with hands-on experience working directly with customers and managing projects for enterprise-grade software or enterprise-focused machine learning solutions.

You’ll have the unique opportunity to shape Cohere’s operations, collaborate with leading minds in the LLM space, and work directly with our Strategic Customers as well as Applied ML (AML) Engineering, Forward Deployed Engineering (FDE), Platform, Product, and Go-to-Market teams. You will be the “technical” voice of Cohere for the customer, creating high-impact contributions to our fast-growing company, product, and culture.

Responsibilities

  • Communicate: Provide clear, timely, and objective communication across the tech organization, Cohere teams, leadership, and—most importantly—our strategic customers and external partners.
  • Optimize: Break down complex issues into strategies, driving engineering alignment with product, business, and marketing while fostering collaboration.
  • Plan: Create and manage program/project schedules, identify dependencies, manage risks, and drive organizational alignment.
  • Execute: Ensure on-time delivery, identify development needs, and establish checkpoints for status updates.
  • Problem solve: Proactively identify and resolve issues, coordinate cross-functional dependencies, and prioritize impacts to schedule and product quality.

Requirements

  • At least 5 years of experience as an Engineering or Technical Program Manager, with at least 2 years in customer-facing technical delivery and operations focused on enterprise-grade AI software/solutions.
  • Knowledge or experience with LLM training or optimization is a key differentiator.
  • Problem-focused with a strong drive to make customers successful.
  • Detail-oriented and extremely self-organized; excels at enabling people and teams, capturing detailed notes/action items during highly technical meetings, and tracking progress.
  • Bias for Action: execution-focused with a preference for getting things done.
  • Experience working with cross-functional teams to ship technical products, services, or solutions to internal or external customers. Ability to independently own tracking and reporting across multiple workstreams, even with owners in different time zones.
  • Comfortable holding leaders and individual contributors accountable. Assertive yet diplomatic, with a willingness to follow up to ensure shipping within committed deadlines.

Benefits

  • A weekly lunch stipend of $75/£75 or equivalent in your local currency.
  • Full health and dental benefits, including a separate budget for mental health.
  • RRSP matching, 401K, or Pension Scheme contributions.
  • 100% Parental Leave top-up for up to 6 months for either parent.
  • Annual enrichment benefits: Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
  • Education & learning stipend for conferences, courses, and coaching.
  • 6 weeks of paid vacation (30 working days).
  • Budget for traveling to other offices if remote, plus an annual company offsite.
  • $500 home office stipend to set up your workspace properly.

Schedule

Cohere is remote-friendly, with offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin, and Seoul.

  • For those in the office: daily lunch program, plenty of snacks, and regular community and social events.
  • For those not near an office: a co-working benefit to work alongside others in your city.

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