Technical Program/Delivery Manager - Salesforce

What You'll Be Doing

• Lead end-to-end Salesforce and AI program delivery from planning through implementation and production support
• Drive Agile delivery using Scrum and SAFe, including PI Planning, sprint execution, backlog management, and Agile ceremonies
• Partner with Product, Engineering, AI/ML, Data Science, Architecture, Security, and business teams to deliver strategic initiatives
• Manage project scope, timelines, risks, dependencies, budgets, and executive communications across multiple workstreams
• Build executive dashboards and delivery metrics using Salesforce Analytics, Tableau, or Power BI to provide program insights
• Support Salesforce platform initiatives across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud, Marketing Cloud, integrations, APIs, security, and release management
• Collaborate on AI initiatives leveraging Agentforce, Einstein AI, Einstein Copilot, Prompt Builder, and AI-powered workflow automation
• Work with Jira, Rally, Azure DevOps, Confluence, and Salesforce DevOps tools such as Copado, Gearset, or AutoRABIT
• Ensure successful testing, deployment, adoption, and ongoing delivery governance

Preferred Experience

• Strong Agile Program or Delivery Management experience with Scrum and SAFe
• Experience leading Salesforce implementations and enterprise CRM transformations
• AI program delivery experience and familiarity with enterprise AI platforms such as Azure OpenAI, AWS Bedrock, Vertex AI, or Salesforce Agentforce/Einstein
• Experience deploying Salesforce within large enterprise or financial services environments
• Salesforce certifications are a plus