Technical Professional Services Lead

About the role

We are looking for a Technical Professional Services Lead to build and manage our professional services function. In this role, you will build out a partner delivery network and certified integration partners that can provide a variety of customization services for our global key accounts.

Responsibilities

• Draft and manage statements of work for customizations, white labels, builds for clients, and change orders
• Partner with sales and post-sales teams to scope custom SOW engagements, define deliverables, timelines, and success criteria
• Plan, coordinate, and drive the delivery of large projects for global key accounts with in-house or outsourced contractors and ISVs
• Build a SardineAI preferred/certified Integration partner program
• Build and maintain a vetted network of specialized contractors and consultants capable of delivering custom fintech implementations - Source, screen, and onboard new contractors; negotiate rates and establish master service agreements (MSAs); Match contractor skills and availability to incoming project requirements
• Manage contractor performance, provide feedback, and maintain a quality scorecard system
• Ensure all contractors meet compliance, security, and regulatory requirements relevant to financial services
• Oversee project execution to ensure on-time, on-budget, and on-quality delivery
• Serve as the escalation point for project issues and client concerns
• Conduct project retrospectives and implement continuous improvement practices
• Own the end-to-end billing process for contractor engagements, including time tracking, invoice review, and payment processing
• Manage project budgets, track margins, and report on the profitability of the professional services book of business
• Cookordination with finance and accounting to ensure accurate revenue recognition and contractor payables
• Build and refine operational processes, tools, and templates to scale the professional services function
• Develop and maintain reporting dashboards to track utilization, project health, and financial performance

Requirements

• 10+ years in Professional Services or Product
• 3–5+ years hiring and leading teams in high-growth environments
• Deep domain expertise in payments, fintechs, fraud, AML/KYC, or compliance
• Demonstrated experience in project scoping and financial operations, including the creation of SOWs, MSAs, and managing project profitability
• The ability to manage technical resources is mandatory, must have the technical fluency to oversee frontend, backend, and SQL-heavy projects and drive them to resolution
• Superior critical thinking skills and the ability to source and embed external expertise (contractors/consultants) into a seamless, high-quality delivery engine
• Exceptional executive presentation and communication skills, with a proven ability to command a room
• The ability to travel up to 25%

Qualifications

• Compensation: Base pay range of $210,000 -$250,000 + Equity with tremendous upside potential + Attractive benefits

Benefits

• Generous compensation in cash and equity
• Early exercise for all options, including pre-vested
• Work from anywhere: Remote-first Culture
• Flexible paid time off and Year-end break
• Health insurance, dental, and vision coverage for employees and dependents - US and Canada specific
• 4% matching in 401k / RRSP - US and Canada specific
• MacBook Pro delivered to your door
• Monthly meal stipend
• Monthly social meet-up stipend
• Annual health and wellness stipend
• Annual Learning stipend