Technical Production Manager

About the Role

The Technical Production Manager role is responsible for supporting multiple clients by managing and maintaining customer-facing technologies used in the field. This includes establishing and supporting equipment maintenance procedures for flashing, software uploads, attaching retail mobile device securities, IMEI/Serial # scans, and inspecting/testing returned merchandise.

Responsibilities

• Flashing & Returned Merchandise:
  • Partner with Production Manager, Production Support Manager, Client Services Manager, Flashing Supervisor, Shipping & Receiving Manager, and Inventory Manager to maintain technology for inspecting/testing returned merchandise and flashing electronic mediums.
  • Work with flashing and returned merchandise departments to execute standardized processes.
  • Develop and deliver training materials for team members.
  • Examine work for exactness, neatness, and conformance to policies.
  • Monitor productivity, accuracy, and equipment capacity.
  • Suggest modifications to procedures to improve quality and reduce costs.
  • Report discrepancies and quarantine as necessary.
  • Perform quality audits when required.
  • Maintain a safe, clean, and orderly work area.
  • Generate and maintain departmental reports.
  • Manage material flow in and out of flashing cells.
• Secondary Functions:
  • Project reporting.
  • Continual process improvement and automation technology optimization.
  • Measure and report departmental KPIs.

Qualifications

• Education/Certifications: Bachelor’s degree or equivalent combination of training and experience.
• Experience:
  • 1-4 years in the mobile retail industry.
  • 1-4 years working with mobile devices and wearables.
  • 1-4 years in a fast-paced production environment.
  • 1-4 years of management experience.
• Skills:
  • Vendor management.
  • Analytical and problem-solving skills.
  • Quality assurance management.
  • Troubleshooting mobile devices, wearables, thermal printers, sensors, LCD/touch screens, barcode scanners, and cradle point router connectivity.
  • Inventory management.
  • Communication and listening skills.
  • Managing multiple projects in a fast-paced environment.
  • Leading a team of up to 80 flashing technicians.

Preferred Qualifications

• Meeting and exceeding defined SLAs.
• Stakeholder satisfaction.
• Maintaining an accurate and up-to-date inventory database.
• Effective communication with stakeholders.
• Ability to bring change and create efficiencies in current processes.

Benefits

• Medical, Dental, Vision, and Life Insurance.
• Flexible Spending Accounts (Medical and Dependent Care).
• 401(k) Plan with Company Match.
• Generous Paid Time Off.
• 10.5 Paid Holidays.
• Career Development Opportunities.

Location: Roanoke, TX | Employment Type: Full Time | Compensation: $60,000 - $80,000 / year | Reporting To: Zachary Gilcrease