Technical Product Suppt Specialist-Fluid Power

About the role

Communicate with external customers such as end-users, maintenance technicians and contractors and internal customers including parts and sourcing specialists, sales, and store team members.

Provide excellent technical product support by telephone while using multiple computer programs and applications at the same time to identify a solution and to document the conversation, including navigate websites, conduct web searches, or conduct product searches using Grainger online catalog.

Follow established processes and published schedule when customer need is greatest to help ensure we can support our customers and exceed customer expectations.

Use industry-related experience, formal vendor training and on-the-job learning opportunities to achieve and maintain a high level of technical expertise on the products Grainger sells.

Capture and forward feedback product teams about products based on interaction with customers and field team members.

Responsibilities

• 7+ years of relevant job experience in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
• The successful candidate will be experienced in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
• Rewarded experience may include industrial hydraulics and/or pneumatics, experience maintaining air compressors and air tools, and military experience may include: aircraft hydraulics and pneumatics systems maintenance.

Requirements

• 7+ years of relevant job experience in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
• The successful candidate will be experienced in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
• Rewarded experience may include industrial hydraulics and/or pneumatics, experience maintaining air compressors and air tools, and military experience may include: aircraft hydraulics and pneumatics systems maintenance.

Qualifications

• 7+ years of relevant job experience in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.
• The successful candidate will be experienced in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
• Rewarded experience may include industrial hydraulics and/or pneumatics, experience maintaining air compressors and air tools, and military experience may include: aircraft hydraulics and pneumatics systems maintenance.

Skills

• Experience in the application, installation, maintenance, troubleshooting and repair of pneumatic & hydraulic systems and equipment.
• Proficiency in computer use and ability to navigate different applications at the same time with multiple screens/ dual monitors.

Benefits

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Pay

The anticipated base pay compensation range for this position is $24.67 and $37.02.

Schedule

This position is hourly.