Technical Product Support Specialist

About the role

At Woods Equipment Company, we’re a passionate group of people driven by innovation and a commitment to creating the world’s most efficient agriculture products and attachments. Every Team Member drives our success. Your growth fuels our progress, empowering you to take initiative, share your ideas, and help shape what’s next. With a long history of innovation and a pioneering spirit, we’re a global team built on humility, grit, and collaboration – where every voice is valued and every contribution matters.

Responsibilities

• Technical Support (50%)
  • Provide technical support to District Managers, Dealers and end users of Woods Equipment product.
  • Troubleshoot questions regarding special orders.
  • Diagnose problems with Woods equipment.
  • Utilize basic understanding of hydraulic and electrical circuits.
  • Assist in helping dealer/customer get the correct product and model type equipment for their requested application.
  • Examine parts returned for warranty consideration.
  • Follow up with dealers regarding status of warranty issues.
  • Report customer complaints to Mfg., Quality, Engineering, and Product Management.
• Training Support (25%)
  • Provide hands-on demonstrations of Wood’s products to existing and potential customers.
  • Provide sales and product training to Wood’s team members, dealers, and customers.
  • Design training materials as needed for sales and product training sessions.
  • Participate in trade shows.
• Testing and Evaluation of Products (25%)
  • Operate new and competitive products and provide feedback to the team on performance.
  • Meet with dealers and end users to evaluate product issues and make adjustments needed to correct or improve performance.
• Maintain open communication through conversation and both formal and informal documents.

Skills and Experience

• Five plus years of work-related experience.
• Degree in a related field desirable.
• Technical Writing experience.
• Woods Equipment product experience.
• 5 years’ experience or more in Ag industry.
• Ability to operate Wood’s equipment.
• Technical writing skills.
• Solve problems analytically; search out relevant information and gauge its importance when making decisions.
• Effective written and oral communication skills; able to express oneself clearly and in technical and non-technical terms.
• Collaborative and effective team player and able to work with teams.
• Set a good example of personal integrity.
• Demonstrate ability and willingness to learn; seek out development activities to improve skills and increase knowledge; learn from other team members and own mistakes.
• Take initiative, seek and act on opportunities to improve organization performance.
• Ability to translate specific goals into action and follow through to achieve goals.
• Working knowledge of Microsoft Office suite (Outlook, Word, Excel).

Pay

We provide a reasonable, good-faith estimate of the compensation range for this role of $75,000 – $85,000. Final offers are based on various factors such as experience, skills, qualifications and internal equity. This range may vary based on geographic location where the position is filled, and most new hires are not typically hired at the top of the range.

Benefits

• Medical, Dental, and Vision Benefits available on day one (no waiting period)
• 401k matching (100% of first 3%, 50% of next 3% = 4.5% match on 6% contribution)
• Retirement Savings Plus Plan*
• Earn up to 120 hours vacation during your first year of service
• Paid holidays and one paid Community Involvement Day available per calendar year
• Tuition reimbursement program
• Global company with small company feel
• Casual work attire