Technical Product Support Specialist

About the role

We are in the process of expanding the support staff of our industry leading tool inspection hardware and software solution. We are looking for a motivated individual to help install, train and support customers of our laser-based inspection and tool management system.

Primary Role And Responsibilities

• Provide customer on-site training and support and develop related materials.
• Work with state-of-the-art technologies and have a unique opportunity to contribute to the design and development of technology-based solutions.
• Perform on-site product qualifications.
• Contribute to the installation and implementation of tooling inspection software and hardware solutions to our customers.
• Complete requirements analysis including regulatory compliance research.
• Aid in the development and execution of validation and qualification protocols.

Requirements

• Experience in conducting in-person and online user training and product demonstrations.
• Technical Support experience via e-mail, phone and online support sessions.
• Familiarity with computer technology including laser and image measurement systems is a plus.
• Sales support including quote generation and responding to user requirements specifications.
• Assist in the development and execution of validation and qualification protocols.

Qualifications

• Detail oriented, demonstrated ability in problem solving.
• Project and vendor management skills.
• Working knowledge of Microsoft Word and Excel and Windows OS.
• Creation of system installation, qualification and training documents.

Skills

• High energy, self-motivation and the ability to work autonomously and with others.
• Ability to multi-task, prioritize and meet deadlines.
• Strong verbal, written and listening skills.
• Willingness to travel domestically and possibly internationally.

Benefits

At Natoli Engineering, we offer excellent career opportunities. Our opportunities to be promoted and to grow with the company are endless!