Technical Product Support Specialist

About The Team

Our Technical Product Support team is an escalation team to our earlier stages of support. We are responsible for providing in-depth, product-level support to our users when they're facing complex, niche, or app-specific challenges. In addition to providing support, we serve as a strategic partner to the rest of the company — escalating platform bugs to our Engineering team, flagging user feedback to our Product team, and supporting new product feature launches alongside our Marketing team, amongst other forms of collaboration. Because we work so closely with our users and product, many on our team grow into specialized focus areas throughout the broader Support/Success org and beyond, including sales, product, marketing, and engineering.

About The Role

As part of our growing Technical Product Support team, you'll spend most of your time interacting directly with our users and ensuring that they achieve success with our software. Because of the nature of the product, the work you'll do in this role matters: whether you're helping a hobbyist get the hang of sourcing data or working with a VC-backed startup to scale their app to thousands of users. If you are comfortable in the face of ambiguity, exceptionally analytically minded, and a self-starter with an insatiable appetite for learning, then we want to hear from you.

As a Technical Product Support Specialist, You Will

• Become an expert in all things Bubble — our product, users, and company
• Spend the majority of your time providing app-specific support via email, as if you were a member of the user's team
• For each issue that you handle, determine if it's a question about how to build something on Bubble or a bug report about a behavior not working as intended on the platform, then resolve accordingly
• For bug reports, use our debugging tools to dive into the app and determine if it's a bug in the user's code or our code; when it's a bug in the users code, respond in such a way that empowers the user to self-diagnose their bug in the future; when it's a platform bug, escalate to Engineering with a concise, clear set of reproduction steps that accelerate the time-to-resolution. In some cases, you may also be empowered to propose AI-assisted code fixes.
• Host live office hours with early users to unblock early challenges and enable Bubble best practices
• Analyze and optimize our tools, documentation, and processes to improve and help scale our operations
• Collaborate with other teams to improve our users' overall experience with Bubble. For example, many team members become Success Partners to the Product team to relay user instincts and insights throughout the product lifecycle.

About You

• You're a high achieving recent college graduate, that meets our requirements listed below.
• You're excited to jump start your career in tech by joining a fast growing startup.
• You're motivated, a quicker learner, and you enjoy problem solving.
• You have a strong desire to prove yourself, and want to be rewarded through growth and exposure to different aspects of a product and business.

Requirements

• Embodies Bubble's values
• Exhibits an investigative mindset, high attention to detail, and aptitude for learning
• Thrives in the face of ambiguity, demonstrating an ability to problem solve with minimal guidance in a rapidly changing environment
• Has exceptional written and verbal skills; can translate complex solutions to users concisely and clearly, while collaborating with the team effectively and efficiently
• Has a proven ability to learn a technical, internet-based trade, skill, or tool. For example, has built an application, whether with Bubble, other no-code tools, or traditional code.
• Willing to work one weekend (Saturday and Sunday) every 8 weeks (subject to change) - you'll receive two days off of your choosing the week before or after your weekend shift
• Can commute to our NYC office regularly

Pay

We offer competitive compensation aligned to tier one markets. Our estimated salary for this role at Bubble is $79,000. Actual pay is determined by multiple factors such as skills, qualifications, experience and market demand.

Location

For this role, Bubble is currently only considering candidates who are authorized to work in the US and are within the New York City metro area.

Benefits

In addition to cash and equity compensation, Bubble offers a robust benefits package equating to roughly twenty thousand in additional annual compensation. Our benefits include, but are not limited to:

• Comprehensive health coverage
• 401(k) matching
• Wellness and work enablement stipends
• Generous PTO
• A Sabbatical program