Technical Product Specialist - Semiconductor Products

About the role

Job Description Brooks Instrument (www.brooksinstrument.com), an industry leader in flow and pressure instrumentation for critical applications, is seeking candidates for a Technical Product Specialist - Semiconductor Products position that will be based at the company headquarters in Hatfield, Pennsylvania (suburban Philadelphia). The company has manufacturing locations in Pennsylvania, Hungary, Malaysia, and Korea, and also maintains sales and service offices throughout the world. Our high-tech products are used in laboratory and process applications in end markets such as: oil & gas, petrochemical, medical devices, waste water, life sciences, and analytical instruments. Brooks is a division of ITW (Illinois Tool Works), a fortune 200 company. ITW is one of the world’s leading diversified manufacturers of specialized industrial equipment, consumables, and related service businesses. The company has operations in 56 countries and employs over 50,000 employees. These talented employees, many of whom have specialized engineering or scientific expertise, contribute to ITW’s global leadership in innovation. The company is proud of its broad portfolio of nearly 10,000 active patents, and is focused on fully leveraging its highly differentiated business model to deliver solid growth with consistent best-in-class margins and return on capital.

The Product Specialist is considered the subject matter expert on design and manufacturing of Brooks Instrument Semi products. This role requires knowledge of Brooks Instrument’s systems and processes to provide regular support to Brooks Customers, Sales, and Marketing organizations. The Product Specialist’s primary function is to enhance Brooks' global sales and profitability for the semiconductor business unit by actively supporting elements of the marketing mix (price, product, promotion, and distribution). The Product Specialist will work jointly with others in Product Management, Sales, Applications, Quality, Customer Service, Engineering and Operations, to provide daily support to Brooks Semiconductor Customers, and the Sales Team. The basic job function consists of driving results with an emphasis on maintaining high-quality standards and profitability while meeting the timeliness expectations of Brooks customers. A key success factor will be utilizing organizational and program management skills and demonstrating the ability to work with members of cross-functional teams on a routine basis. The role will require a high sense of urgency, exceptional organizational ability, being effective at multi-tasking and maintaining a positive can-do attitude.

Responsibilities

• Coordinate timely and accurate responses to customer and dales inquires.
• Provide detailed, accurate answers to customers driven questions including products and applications.
• Identify and understand emerging applications for Brooks' products.
• Ensure current product line information (for example, delivery or lead-time changes) is efficiently communicated.
• Monitor and assess customers’ expectations for products and services.
• Translate customers’