Technical Product Repair Specialist I

Laerdal Medical Corporation

About the role

The Technical Product Repair Specialist I plays a vital role in repairing, troubleshooting, and maintaining Laerdal’s industry-leading medical simulation products. This hands-on technical position is responsible for diagnosing hardware and software issues, ensuring all products meet quality standards, and delivering timely and effective repair solutions for customers. The role also includes managing incoming and outgoing repair shipments, documenting work accurately, and collaborating with internal teams to support new product testing and continuous improvement. This position is ideal for individuals with strong technical aptitude, problem-solving skills, and a commitment to providing high-quality service.

Responsibilities

• Repair, calibrate, and maintain medical devices and simulation equipment.
• Diagnose and resolve hardware, software, and networking issues.
• Perform quality testing to ensure repaired products meet performance standards.
• Support warranty and non-warranty service needs and assist with new product testing.
• Provide clear updates to customers on repair status, diagnostics, and shipping.
• Generate quotes for out-of-warranty repairs and manage timely follow-up.
• Deliver service aligned with Laerdal Values and strong customer satisfaction.
• Log and track repair cases in the ERP system, prioritizing and escalating as needed.
• Maintain accurate repair records, inventory documentation, and cycle counts.
• Organize, label, and store inventory in designated areas.

Requirements

• Minimum of 1-year experience in a technical support/computer repair environment preferred.
• 2-year technology degree and post-school experience preferred.
• Computer networking experience/knowledge.
• Strong computer literacy skills (Microsoft platform) with an emphasis on software knowledge, installations, and use.
• Strong customer service-oriented attitude along with excellent telephone presence.
• Excellent verbal and written communication skills.
• Ability to lift, carry, and move equipment or packages up to 40–50 lbs.
• Ability to stand for extended periods while performing repair tasks.
• Ability to operate hand tools/power tools and testing equipment required for diagnostics, repair, and assembly.

Benefits

• Generous PTO & Holidays
• Compressed Work Week (for operations-based roles only)
• Comprehensive Medical, Dental, and Vision
• HSA & FSA Account Options, with employer HSA contribution
• 401k with Employer Match & Profit Sharing
• Tuition Reimbursement
• Wellness Reimbursement Program
• Professional Development Opportunities
• Pet Insurance
• Subsidized Cafeteria in NY-based office

Pay

Salary Range: $50,000 - $55,000, eligible for a 7% annual bonus.